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Old Time Coffee dba First Choice Coffee - Customer Service Representative / Order Invoice Generator Resume Example

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CUSTOMER SERVICE REPRESENTATIVE / ORDER INVOICE GENERATOR
Profile

Ambitious self-starter who capitalizes on a positive attitude, natural leadership ability, and a strong work ethic. Highly effectual verbal and written communicator. Has the ability to think outside of the box yet can connect with any.


Dedicated and focused Customer Service Representative / Executive Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.


Over 15 years of corporate experience in several different capacities.

Highlights
  • Customer service expert
  • Energetic work attitude
  • Strong problem solving ability
  • Articulate and well-spoken
  • Exceptional telephone etiquette
  • Computer-savvy
  • Conflict resolution proficiency
  • Troubleshooting proficiency
  • Time management
  • Accomplished with mobile devices
Relevant Experience
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Assisted customers over the phone regarding orders, service research to identify issues and customer needs.
  • Worked with company Live Support and diligently completed all assigned tasks, working overtime as needed.
Experience
Customer Service Representative / Order Invoice Generator
July 2013 to Current Old Time Coffee dba First Choice Coffee - Pittsburgh, PA
  • Serve as the point of contact for customers, resolving any discrepancies or disputes.
  • Coordinate logistics for an assigned group of delivery drivers, ensuring accurate and timely delivery of orders.
  • Prepare all invoices for route delivery.
  • Create and track all open vending request and complete a daily reconciliation of customer accounts.
Para Educator
February 2011 to January 2013 McGuire School for Autistic and Special Needs Students - New Brighton, PA
  • Served as an educator assistant to all grades from pre-school through graduate classes.
  • Worked with students with special needs, including, but not limited to autism.
  • Assisted students with various subjects, concentrating on the development of their education and preparing them for life as an adult.
Vice President / Sales Representative
January 2010 to June 2010 Wave Your Image Multi-Media - Pittsburgh, PA
  • Responsible for sales of advertising space on restaurant menus, offering exclusivity.
  • Worked with restaurant owners on menu layout and changes to items, ensuring a visually appropriate final product.
  • Worked directly with printers on layout and design.
  • Final approval of menus, including follow up with restaurant owners and advertised business, ensuring satisfaction of both parties.
  • Handled all administrative duties of the relationship, including sales agreements and invoice generation and fulfillment.
Executive Assistant in Indirect Lending
January 1985 to July 1996 M & T Bank - Pittsburgh, PA
  • Promoted 4 times in 10 years through various positions at the bank.
  • Executive Assistant in Indirect Lending for 1.5 years. Provided administrative support for the bank President, two Vice Presidents and six Sales Managers and six Loan Officers.
  • Contract Auditor for 7 years, achieving a 99% accuracy rate. Responsible for oversight of several audit and clerical staff.
  • Data Entry Associate for 2 years ensuring timeliness and accuracy.
  • Floating Teller for 6 months assisting customers with financial transactions and addressing any concerns. Cross selling.
References Upon Request

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Resume Overview

Companies Worked For:

  • Old Time Coffee dba First Choice Coffee
  • McGuire School for Autistic and Special Needs Students
  • Wave Your Image Multi-Media
  • M & T Bank

Job Titles Held:

  • Customer Service Representative / Order Invoice Generator
  • Para Educator
  • Vice President / Sales Representative
  • Executive Assistant in Indirect Lending

Where can I find a Old Time Coffee dba First Choice Coffee Customer Service Representative / Order Invoice Generator resume example in Ellwood City, Pennsylvania ?

This is an actual resume example of a Customer Service Representative / Order Invoice Generator who works in the Office Assistants Industry. LiveCareer has 151597 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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