customer service representative ocean import resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
My goal is to obtain a position that allows me to opportunity for liberal growth and development while utilizing my knowledge and skill to support the success of a company.
Operations Representative, 10/2016 to Current
CenergySimi Valley, CA,
  • Scheduling pick-up and delivery appointments for truckload shipments
  • Track and tracing 
  • Customer service and response when needed
  • Worked on-site at customer's facility during peak season
  • Finding new ways to assist in automation
  • Creating SOP's for new and existing customers
Operations Specialist, 08/2015 to 10/2016
Kord TechnologiesAurora, CO,
  • Track and trace
  • Customer Service
  • Quote customers to win business
  • Route freight cost efficiently to maximize profit
  • Create business partnerships with shipping agents to facilitate routing
Customer Service Representative - Ocean Import, 02/2015 to 08/2015
Eaton CorporationBrooklyn, OH,
  • Customer service and response.
  • Track and tracing all assigned ocean containers with specified steamship lines and port terminals.
  • Coordinated the drayage from port terminals to requested U.S. domestic locations.
  • Daily contact with U.S. Customs Border Patrol.
Domestic Coordinator, 2014 to 02/2015
Hellmann Worldwide LogisticsCity, STATE,
  • Coordinated the operating procedure from start to finish.
  • Provided outstanding customer service in order to facilitate the required objective.
  • Kept clients informed and ensured timely productivity.
  • Used outside-of-the-box thinking in critical moments.
  • Prepared and issued rate quotations.
  • Managed daily transportation report.
  • Assigned shipment to cost efficient and reliable carriers/vendors to ensure all profit is maximized.
  • Daily billing for all shipments within the domestic department.
Warehouse Associate, 05/2010 to 11/2012
Hellmann Worldwide LogisticsCity, STATE,
  • Received and inspected cargo.
  • Submitted cargo to test inspection for piece count, weight, dimension, and physical condition.
  • Issued documents verifying test inspection to applicable Hellmann departments.
  • Packaged and labeled as required.
  • Loaded and unloaded trucks, trailers, ocean containers, and airline pallets.
  • Maintained a clean working area.
  • Strong communication and organizational skills.
  • Strong attention to detail.
  • Ability to juggle various tasks without getting flustered.
  • Team player/leader.
High School Diploma: , Expected in 2011 to Animo Leadership Charter High School - Inglewood, California
: General Eduction, Expected in to Cerritos College - Cerritos, California
Extra-Curricular Activities

Global Logistics Specialist Program

  • Global logistics overview.
  • Transportation/Logistics management issues.
  • Legal, financial, and risk management issues.
  • World trade and government regulatory bodies.
  • Innovations in technology and operations.
  • Developing and implementing a integrated logistics plan.

U.S. Customs Brokerage Program​
 Course taken to facilitate studying for US Customs brokerage exam. Reviewed subjects such as:
  • Entry Requirements
  • Valuation
  • Classification
  • NAFTA and other trade agreements
  • Broker responsibilities
  • Prohibited and restricted merchandise
Bilingual in English and Spanish

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Resume Overview

School Attended

  • Animo Leadership Charter High School
  • Cerritos College

Job Titles Held:

  • Operations Representative
  • Operations Specialist
  • Customer Service Representative - Ocean Import
  • Domestic Coordinator
  • Warehouse Associate


  • High School Diploma

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