To uphold the quality and legacy that your company has strived for over the years, as well as perfecting my own
knowledge and skills.
Customer Service Representative/Medicare Part D January 2010 to October 2012Catalyst Rx － Las Vegas, NV
Assist members with plan inquiries, provide quality customer service and assist with any any other issues that may arise · Assist doctor's offices with medication approval · Assist pharmacies with processing information and understanding of rejection codes they received · Utilize & draft spreadsheets using Microsoft Excel · Utilize Microsoft Outlook and Microsoft Word.
August 2009 to January 2010Apple One Inc － Las Vegas, NV
Various Positions United Blood Services, Catalyst Rx · Assist each company with their temporary needs · Assist each company's call centers with their individualized customer service needs.
Customer Service Associate January 2008 to January 2009Home Depot － Covington, LA
Assist customers with their daily shopping · Assist with the cleaning of the department, the ordering of supplies, as well as ensuring that the store was ready for business the following day · Ensure that the work list that had been assigned to me on a daily basis was completed in its entirety.
Cashier/Customer Service/Asst. Dept. Manager February 2004 to January 2008Lowe's Home Center LLC － Pascagoula, MS
Assist customers with their daily shopping, making sure that at check-out they were able to find everything they had come in for that day, ensuring that the register was balanced at the end of the shift Assist customers on the sales floor with daily shopping, ordering of items,as well as supplying them with alternatives to items that were no longer available Assist with cycle counts, product theft control, and the delegation of tasks to other staff in the department Ensuring that all safety requirements were met on a daily basis Ensuring that the loss was less than profit Assisting with major projects/resets that needed to be done in the department.
Business Management, PresentMississippi Gulf Coast Community College － Gautier, MS
Certified Pharmacy Technician (CPhT) : Business Management Small Business Management Hu, January 2013College of Southern Nevada Las － Vegas, NV