Results-oriented Customer Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.Accomplished Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Extensive background in training individuals, while accommodating their specific learning approach.
Responsible in creating and defining a new unique position from two previously separate operations in the company. My responsibilities requires the ability to multi-task, and problem solve quickly in an environment that changes not only daily,but hourly. Problem solving with an account / individual and then explaining the solution in a concise manner.Pro-active in notifying other departments when issues occur and test solutions.Provide specific and detailed training to accounts, sales force, and new customer service representatives
Duties included hiring, training and overseeing all employees of an extremely busy golf shop that requires hands on management of all sales and club repair personal.It is very important that sales, custom and repair employees have the proper training and supervision. A good relationship with customers, vendors and employees is also essential to the success of this business. Over the years, as manager of that business, sales and profits increased by over 30% per year. I also made sure that I personally help as many customers as possible to ensure the best possible service. At the store we prided ourselves on making sure the customer is getting the best possible product for his or her golf game.
Responsible for ordering, maintaining and managing inventory levels of all products throughout the store.I trained and managed all new sales associates to ensure the best possible customer service. Other duties included extensive knowledge of all golf vendors, their product, pricing requirements, terms and conditions concerning purchasing and selling their products. Provided customers with the highest level of service and assisting them with their questions and purchases. Recruited to manage a larger retail golf shop.
Duties included overseeing the customer service department in the extremely busy environment of a fast growing golf equipment company. As sales grew from a little over 3 million dollars per year to 45 million per year the customer service department was a very fast paced department. My responsibilities were to hire, train and oversee all customer service personal, coordinate all customers' orders with credit and shipping departments, while making sure manufacturing was making the products we had on order. This position required fast paced thinking and a quick reaction time to an ever changing business. As the business increased our customer base grew very rapidly from 1,200 accounts to over 4,500 accounts, while at the same time customer orders increased from a few hundred dollars per order to over thousands of dollars per order. Reports had top be created, new personal had to be hired to handle the increase in in-bound service calls. Everyday there were new challenges.
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