Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
08/80 – 03/88 United States Air Force Warehouse Supervisor - insured all accounts received Medical supplies in a timely manner. Handled Customer service, shipping and receiving. Audited Keypunch cards against computer generated manifest. Performed quality control on stock report. Made corrections if any errors were found. In addition was assigned Special Projects as needed. Insured Air Transportable Hospital (ATH) was up to date in both drugs and equipment. In addition, maintained Chemical Warfare suits and supplies.
Main responsibilities are providing first-level support to customers who have uploaded their designed images and printing orders via our systems, and resolving or escalating issues to ensure proper printing, and ultimately, customer satisfaction. Worked as an integral member of the customer care team, and interacted with File Review Specialists, the print production team, and directly with customers via telephone and email. Specific duties and responsibilities included: Receive phone calls and email from customers who have uploaded print orders and designed images via our systems in attempt to resolve issues in one contact Provided customers with specifications, helpful suggestions, etc. to ensure proper uploading and correct printing of image files.Review image files to ensure they meet printing standards Provide customers with product descriptions, shipping upgrade fees, price verification, refunds and order status. Calculate refunds, credits and number of days required for printed product to be shipped to customer. Utilize company proprietary systems and assist customers in navigating through on-line site.
Hired as a collector for time shares from $10,000 to $35,000. Handling delinquent account from 5 to 90 days past due via inbound and outbound telecommunications, as well as email correspondence. Perform light skip tracing as needed. Offer customers options and suggestion on how to bring account current. Assist management as needed in special projects.
Main Responsibilities are handling delinquent accounts from 30 to 89 days past due via outbound and inbound telecommunications as well as written correspondence through email and letters. Performed skip tracing as needed. Offered settlements and rewrite options to bring accounts current. Assisted management as needed.
Main responsibilities included high quality customer service on past due accounts. Additional duties included light skip tracing and correcting misapplied payments and offering available options to past due clients. Offered additional support to management as needed.
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