customer service representative resume example with 14+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

I have somewhat knowledge and the want to learn more about technology in the fields of internet and computer work. I find it very interesting. I can read and know what’s going on with basic internet problems that normal people can not. I can read like signal noise to radio levels, frequency’s, identify and update ports, latency, packet loss, difference between static and automatic ips, power levels, upload and download speeds, bridging and more.

  • Credit card payment processing
  • Report creation
  • Route management
  • Technologically savvy
  • Internet-savvy
  • Helpdesk technical assistance
  • Leadership development
  • Project organization
  • Team management
  • Supervision
  • Communications
  • Administrative support
  • User training
  • Network configuration
  • Problem resolution
  • Invoice generation
  • Planning and coordination
  • Customer service
  • Organization
  • Helpdesk operations
  • Helpdesk support coordination
  • Helpdesk support
  • High-speed internet repair
  • Helpful communication
  • Internet research
  • Helping with investigations
  • Helpdesk assistance
  • Helpdesk administration
  • Internet and E-mail Marketing 
  • Internet marketing
  • Internet sales
  • Technical
  • Technical help desk experience
Education and Training
Black River Technical College Pocahontas, AR Expected in 01/2016 GED : - GPA :
Ttm Technologies, Inc. - Customer Service Representative
Saint Louis, MO, 06/XXX - Current
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Woodfin - Professional Wrestler
Richmond, VA, 04/2011 - Current
  • Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions.
  • Communicated with diverse group of fellow athletes, coaches and game officials to maintain positivity and good sportsmanship.
  • Competed in more than [Number] events every year, winning over [Number] [Type] achievements.
  • Attended international [Type] competition in [Year].
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Attended all scheduled practices and training sessions to maintain peak athletic performance.
Albertsons Company Inc. - HVAC Installer
Yucca Valley, CA, 05/2016 - 06/XXX
  • Interpreted construction drawings and cut sheets in field.
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
  • Presented job proposals for service repair or new units for new and existing customers.
  • Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
  • Serviced units to residential and commercial heating and air conditioning customers.
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Wired both line and low voltage to heating and cooling equipment.
  • Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
  • Attended employee meetings and training to learn about new techniques, trends and technologies.
  • Reviewed worklists from [Job title] and [Job title] to interpret all project details and instructions.
  • Conducted brazing, threading pipe and [Type] tasks to complete service calls.
  • Balanced systems and calibrated controls to optimize performance.
  • Installed electrical wiring and control systems to complete [Type] systems.
  • Responded quickly to emergency repair situations by phone or email within [Timeframe].
  • Delivered cost estimates on repair work to enable home and business owners to make informed decisions.
  • Scheduled preventative maintenance visits to keep customer heating and air conditioning systems operating at top performance.
  • Determined causes of malfunctioning equipment parts by conducting in-depth assessments.
  • Inspected job site before project start to identify obstacles and resolve issues.
  • Used troubleshooting tools and techniques to assess heating systems and repair malfunctioning parts.
  • Installed air conditioning equipment, including compressors, pumps, meters and piping.
Raupp’s Custom Butchering - Butcher Block Supervisor
City, STATE, 06/2006 - 07/2010
  • Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Cross-trained in every store role to maximize operational knowledge.
  • Automated office operations, managed client correspondence and tracked records.

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Resume Overview

School Attended

  • Black River Technical College

Job Titles Held:

  • Customer Service Representative
  • Professional Wrestler
  • HVAC Installer
  • Butcher Block Supervisor


  • GED

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