Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

-Consistently recognize for technical troubleshooting skills used to rapidly resolve challenging technical issues

-Quickly learn and master new technology, equally successful in both team and directed settings

-Flexible hard worker ready to learn and contribute to team success.

-Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Office equipment proficiency
  • Technical support
  • Microsoft Office expertise
  • Understanding of various AWS services -VPC, S3, EC2, Route53, IAM, VPC Peering, NACL, Security Groups, Auto Scaling Group, ELB, SNS, CloudWatch, Elastic Beanstalk, Cloud Formation
  • OSI network layers
  • Experience with various IDE such as Visual Code, Atom, Eclipse
  • Proficient with programming and scripting languages such as Java, Python, Bash
  • Hands on experience on patching/ upgrading unix/linux systems - CentOS/Ubuntu/Fedora
  • Familiar with network/security principals and tools -DMZ Networks, VPN, Wireshark, TCP Dump, Kali Linux
  • Understanding of 32 bits IP networks and subnetting
  • Able to differentiate between private and public IP addresses
  • Knowledge of common TCP/UDP ports such as DNS, HTTP, HTTPS, SSH, Telnet
  • Understanding the use of network protocols -DNS, DHCP, FTP, TFTP, SCP
  • Some knowledge of Database technology- MySQL, PostgeSQL
Customer Service Representative, 03/2020 to 09/2021
Td Bank GroupBear, DE,
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
Administrative Assistant, 03/2018 to 11/2019
ChevronHouston, TX,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Directed customer communication to appropriate department personnel.
  • Maintained inventory in supply closet to prevent shortages.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Key Holder, 07/2015 to 12/2017
Brighton CollectiblesSan Antonio ~ Huebner Oaks Center, TX,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Operated cash register.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
Education and Training
B.S: Information Technology, Expected in 12/2020
Florida International University - Miami, FL,
A.S: Business Administration, Expected in 05/2017
Miami Dade College - Miami, FL
Websites, Portfolios, Profiles
Native/ Bilingual

AWS Certified Cloud Practitioner

AWS Certified Solutions Architect Associate

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