-Consistently recognize for technical troubleshooting skills used to rapidly resolve challenging technical issues
-Quickly learn and master new technology, equally successful in both team and directed settings
-Flexible hard worker ready to learn and contribute to team success.
-Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Office equipment proficiency
Technical support
Microsoft Office expertise
Understanding of various AWS services -VPC, S3, EC2, Route53, IAM, VPC Peering, NACL, Security Groups, Auto Scaling Group, ELB, SNS, CloudWatch, Elastic Beanstalk, Cloud Formation
OSI network layers
Experience with various IDE such as Visual Code, Atom, Eclipse
Proficient with programming and scripting languages such as Java, Python, Bash
Hands on experience on patching/ upgrading unix/linux systems - CentOS/Ubuntu/Fedora
Familiar with network/security principals and tools -DMZ Networks, VPN, Wireshark, TCP Dump, Kali Linux
Understanding of 32 bits IP networks and subnetting
Able to differentiate between private and public IP addresses
Knowledge of common TCP/UDP ports such as DNS, HTTP, HTTPS, SSH, Telnet
Understanding the use of network protocols -DNS, DHCP, FTP, TFTP, SCP
Some knowledge of Database technology- MySQL, PostgeSQL
Experience
Customer Service Representative, 03/2020 to 09/2021 Td Bank Group – Bear, DE,
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Trained new employees on procedures and policies to maximize team performance.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Exceeded company productivity standards on consistent basis.
Administrative Assistant, 03/2018 to 11/2019 Chevron – Houston, TX,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Directed customer communication to appropriate department personnel.
Maintained inventory in supply closet to prevent shortages.
Updated details in company database by keying in customer contacts and delivery dates.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Key Holder, 07/2015 to 12/2017 Brighton Collectibles – San Antonio ~ Huebner Oaks Center, TX,
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Partnered with store leadership team to learn and understand management processes and reports.
Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Operated cash register.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Organized and updated schedules to optimize coverage for expected customer demands.
Enhanced sales by implementing merchandising and promotional improvements.
Education and Training
B.S: Information Technology, Expected in 12/2020 Florida International University - Miami, FL, GPA:
A.S: Business Administration, Expected in 05/2017 Miami Dade College - Miami, FL GPA:
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