customer service representative resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Dear hiring manager; I am seeking a position within your company. I am ready to bring my knowledge as well as my insight gained through my various employment experiences to move forward in my career. As my enclosed resume indicates, I have over nine years of professional experience in the administrative, management and customer service settings. I have dedicated myself to every employer and in doing so I have gained the knowledge to become one of their best employees. My long-term experience in the customer service oriented industry has taught me how to exceed each customer's expectation by providing them with my exceptional customer service skills. I have also assisted all types of customers, in all types of settings. Therefore, my broad background makes me an excellent candidate for any customer service oriented position. It is my sincere hope that we will meet for an interview to discuss any questions you may have as well as to discuss a possible future for me within your company. Please feel free to call me at (XXX To obtain a secretarial position in which I can use my computer knowledge and ethical skills to the maximum. 14+ Years of servicing customers with excellent ethics Ability to multitask & exceptional organizational skills 8+ Years of accurate cash vault control/ cash handling Consistently evaluated as an excellent role model employee Personable and flexible; Work well with co-workers Competent in managing responsibilities in high volume atmosphere
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
, Expected in High School Graduate : - GPA :
Vallen - Customer Service Representative
Minneapolis, MN, 03/2013 - 11/2015
  • I am responsible for many different office tasks such as answering the phones, collecting and reviewing new as well as existing customer loan applications, accepting cash payments, recording receipts of payment in customers folders, filing of customers files, making and renewing customers loan terms, managing daily reports, assisting in the centers loan volume goals each month.
  • I also balance my cash drawer multiple times a day, prepare the bank deposits.
  • I bring the bank deposits to the bank, and pick up the deposit slips.
  • I also assist my manager in the collection of bad debt accounts by making contact with those customers whom are behind on payments.
Community Healthcare Network - Center Manager
Long Island City, NY, 04/2008 - 03/2013
  • I was responsible for all daily tasks done within the office, cash management, training program completion, daily goal spreadsheets, managing daily reports, preparing customer files, filing files in aphablectical order and I answered the phones.
  • I was responsible for my centers growth in accounts, collection percentage, and collected revenue.
  • My day to day basic fundelmental calling system is to ensure I get people to come in and pay their accounts in full on the date that they are due to avoid any further collection activities.
  • Customer satisfaction is a key role as when I was the center manager, if the customer understood the payday loan process and what I expected they went home happy, and with happy customers I got great results.
  • I was able to maintain a good center within my division.
Days Inn - Front Desk Clerk/ Night Auditor
City, STATE, 02/2000 - 04/2008
  • being the front desk clerk I was the first impression for the hotel had it been in person or by phone.
  • I was continuously friendly and professional with my tone which was vital for the hotel.
  • I was mainly responsible for checking guests in and out of the hotel, and assuring their stay was the best.
  • I also helped when needed as the Night Auditor.
  • When helping as the night auditor I reviewed all daily transactions, found & corrected any errors that may have been, and filed lots of daily reports and paperwork.
Professional Affiliations
Additional Information
  • To Whom It May Concern: I am extremely pleased to be writing this letter of recommendation to my ex-coworker, Cassandra Gerrald, for a position within your company. I have worked closely with Mrs. Gerrald at Advance America Cash Advance for several years. We both started out as Customer Service Representatives and worked hard to become Center Managers at different Locations. I can attest to her outstanding overall character, reliability and dedication, and superior organization skills, along with her work ethics. Working with Ms. Gerrald has inspired me to achieve higher goals, because she encouraged me to reach out past my boundaries. When asked, Mrs. Gerrald gave me helpful criticisms of my work and then would volunteer to help me implement some solutions. She is also never shy of asking for help and takes constructive criticism quite well. She was always a team player who could be counted on to put in more than her share of the work. After normal business hours Mrs. Gerrald, could often be found at her office preparing for the next day work load. Mrs. Gerrald is an intelligent and reliable team player, I was sorry when I decided to relocate my career. Although, we both no longer work at Advance America Cash Advance we continued to keep in touch due to her honesty and positive attitude. Please feel free to contact me at (555) 432-1000 or if you would like for me to further elaborate on Cassandra's abilities. Very respectfully,
balance, basic, cash management, Customer satisfaction, filing, managing, office, pick, recording, spreadsheets, phones, phone

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Resume Overview

School Attended

Job Titles Held:

  • Customer Service Representative
  • Center Manager
  • Front Desk Clerk/ Night Auditor


  • High School Graduate

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