Skilled and personable office assistant, providing consistent, approachable customer service and full range of general office support.. Superior telephone etiquette with a high level of professionalism, patience and efficiency to minimize customer dissatisfaction. Committed to addressing customer concerns with speed, accuracy and professionalism.
Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script by gathering/verifying caller information within a timely manner. Properly directed inbound calls in phone queues to improve call flow.
Networked with students, parents, teachers and administrative staff with regard to student absences/schedule changes. Created daily attendance reports and distributed accordingly.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office.Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment.
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