Skilled and personable office assistant, providing consistent, approachable customer service and full range of general office support.. Superior telephone etiquette with a high level of professionalism, patience and efficiency to minimize customer dissatisfaction. Committed to addressing customer concerns with speed, accuracy and professionalism.
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Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script by gathering/verifying caller information within a timely manner. Properly directed inbound calls in phone queues to improve call flow.
Networked with students, parents, teachers and administrative staff with regard to student absences/schedule changes. Created daily attendance reports and distributed accordingly.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office.Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment.
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School Attended
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