Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer focused with proven capacity to troubleshoot issue to ensure customer satisfaction. Utilize my past experience which will result in opportunities for advancement.
Inbound call center, handled incoming calls from Insured, Agents and Providers. Advised of health claim payments, benefits and address changes.
Handled emergency/non-emergency incoming calls. Dispatched and coordinated police as needed.
Incoming call unit for Insureds, Group Administrators and Providers. Process address changes, prescription claims and advised of claim payments. Entered Precertification notices for inpatient hospital stays and certain surgical procedures.
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