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Elite Staffing - Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with a strong drive to succeed.
Skills
Skilled in Microsoft Office Suite, 10-Key, Alpha Numeric, People skills: enthusiastic people person, advanced problem-solving, great organizational skills verification and Administrative/Receptionist functions.
Education
Psychology Virginia Commonwealth University － Richmond, VA, USA
Psychology Chicago State University － Chicago, IL, USA
1998
High School Diploma C. D. Hylton Senior High School － Woodbridge, VA, USA
Highlights
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Excellent communication skills
  • Strong problem solver
  • Pleasant demeanor
  • Customer service-oriented
  • Troubleshooting skills
  • Professional and mature
  • Dedicated team player
  • Proofreading
  • Self-starter
  • Conflict resolution proficiency
  • Advanced clerical knowledge
Accomplishments
  • Supported management through personal document management,calendar organization and collateral preparation for meetings.
  • ​Managed call flow with up to 140 calls in queue per minute.
  • Received praise for strong attention to detail, exemplary customer service and team-player attitude.
Market Research
  • Interviewed clients via market research surveys to identify issues and customer needs.

 Customer Interface

    • Greeted customers upon entrance
    • Assisted customers over the phone regarding application statuses.

    Experience
    09/2015 to Current
    Customer Service Representative Elite Staffing － Chicago, IL
    Worked for client companies which include: Community and Economic Development Association
    Received and screened a high volume of internal and external communications, including email and mail.
    Collected customer feedback and made process changes to exceed customer satisfaction goals.
    Provided accurate and appropriate information in response to customer inquiries.
    Developed effective relationships with all call center departments through clear communication.
    Built customer loyalty by placing follow-up calls for customers who reported complaints.
    Formulated and enforced Service Center policies, procedures and quality assurance measures.
    Properly directed inbound calls in phone queues to improve call flow.
    Facilitated information flow between customer service, quality assurance, training and management to guarantee call center objectives were met.
    06/2010 to 04/2015
    Team Lead Community and Economic Development Association － Chicago, IL
    Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
    Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    Dispersed incoming mail to correct recipients throughout the office.
    Made copies, sent faxes and handled all incoming and outgoing correspondence.
    Created weekly and monthly reports and presentations.
    Received and distributed faxes and mail in a timely manner.
    Received and screened a high volume of internal and external communications, including email and mail.
    Collaborated with other administrative team members and Procurement on special projects such as Request for Qualifications.
    Investigated issues and problems and drafted responses to urgent requests.
    Served as a liaison between company Director, staff and clients regarding client accounts, new business practices, policies and procedures. ​
    08/2006 to 06/2010
    Data Entry Specialist A Personnel Commitment － Chicago, IL
    Worked for client companies which include: Community and Economic Development Association, American Red Cross
    Verified that information in the computer system was up-to-date and accurate.
    Eliminated outdated records by sending the records to be scanned.
    Updated departmental standard operating procedures and database to accurately reflect the current practices.
    ​
    ​
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    Resume Overview

    Companies Worked For:

    • Elite Staffing
    • Community and Economic Development Association
    • A Personnel Commitment

    School Attended

    • Virginia Commonwealth University
    • Chicago State University
    • C. D. Hylton Senior High School

    Job Titles Held:

    • Customer Service Representative
    • Team Lead
    • Data Entry Specialist

    Degrees

    • Psychology
      Psychology
      High School Diploma

    Where can I find a Elite Staffing Customer Service Representative resume example in Chicago, Illinois ?

    This is an actual resume example of a Customer Service Representative who works in the Office Assistants Industry. LiveCareer has 151595 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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