customer service representative resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Report preparation
  • Complaint resolution
  • International sales support
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Stock management
  • Administrative support
  • Key stakeholder relationship building
  • Recordkeeping strengths
  • Strategic sales knowledge
  • Retail materials management
  • Multi-line phone talent
  • Good listening skills
  • Receiving support
  • Shipping procedures understanding
  • Money handling abilities
  • Key holder experience
  • Creative problem solving
  • POS systems expert
  • Route dispatch
  • Warehousing functions
  • Staff education and training
  • Professional telephone demeanor
  • Service standard compliance
  • CRM
  • Account management
  • Stocking and replenishing
  • Technical Support
  • Medical terminology knowledge
  • Training development aptitude
  • Retail store support
  • Test Proctoring
  • Technological Instruction
  • Experiential learning
  • Classcape knowledge
  • Special education
  • Tailoring Curriculum Plans
  • Student-Centered Learning
  • SMART Board Aptitude
  • Positive Reinforcement
  • Positive Learning Environment
  • Instructional Best Practices
  • Innovative Lesson Planning
  • Group Learning Mechanics
  • Differentiated Instruction
  • Creative Questioning
  • Age-Appropriate Lesson Planning
  • Middle School Education
  • Student Progress Reporting
  • Post-Secondary Education
  • Continuing Education
  • Four Blocks knowledge
  • Testing and grading
  • Adult Education
  • Social-Emotional Learning training
  • Standardized Testing
  • Lesson Planning
  • RTI familiarity
  • Special Needs Students
  • Fundraising
  • Student engagement
  • Student records management
  • Alternative Dispute Resolution (ADR) training
  • DIBELS knowledge
  • Child development
  • Classroom management
  • Curriculum Development
  • ESL- English as Second Language
  • DRA familiarity
  • AP course instruction
  • EDPlan background
  • Elementary education
  • Group and individual instruction
  • Blackboard software
  • Completed BTSA (Beginning Teacher Support and Assessment) program
  • Inquiry-based learning
  • Secondary education
Work History
Customer Service Representative, 09/2019 to Current
Vitas HealthcareSan Mateo, CA,
  • Entered customer interaction details in to track requests, document problems and record solutions offered.
  • Answered constant flow of customer calls with up to calls in queue per minute.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
Retail Sales Associate, 12/2012 to 12/2019
Cumberland FarmsWyoming, RI,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Prepared and submitted end-of-shift reports using .
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Worked closely with customers to solve problems and handle customer concerns.
Assistant Teacher, 08/2016 to 08/2018
Primrose SchoolStapleton, CO,
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Collaborated with to assist lesson and curriculum planning efforts.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Participated in committee-based work regarding institutional and educational policy and enforcement.
  • Supported in instructing core subjects, providing supplementary information and materials.
  • Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
  • Attended to details and logistics to maintain strong instructional environment.
  • Assessed and managed student behavior to maintain climate of intensive instruction.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Maintained schedule of support services and attended all sessions.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Monitored students on field trips by overseeing various tasks, including roll call and group movement to keep youths safe in public settings.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
  • Optimized learning plans and quantified student progress through test administration.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Offered complete instructional support for students unable to attend regular classes.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Supported classroom activities, including tutoring, grading homework and reviewing exams.
  • Organized and guided activities for students, including skills practice, research and memorization tasks.
  • Performed special tasks such as help ing students with special needs learn and grow.
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Organized classroom library and art areas each day to keep classroom well-maintained.
  • Recorded grades for coursework and tests in online reporting system.
  • Alleviated learning gaps and effectively instructed students on and practices through introduction of cutting edge educational tools and teaching aids.
  • Kept abreast of latest information on specific subjects and learning strategies.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
  • Implemented practice exercises and used repetition, which enabled students to grasp new concepts quickly.
  • Assisted and mentored students in groups of up to by reviewing lesson teachings.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
High School Diploma: , Expected in 05/2013
Idabel Public School - ,

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Resume Overview

School Attended

  • Idabel Public School

Job Titles Held:

  • Customer Service Representative
  • Retail Sales Associate
  • Assistant Teacher


  • High School Diploma

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