LiveCareer-Resume

customer service representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Knowledgeable and compassionate nursing staff member diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals of diverse backgrounds while protecting patient safety and promoting satisfaction with facility services.

Skills
  • Grooming and bathing assistance
  • Quality assurance controls
  • Respiratory equipment training
  • Performing patient intakes
  • Preparing meals
  • Medical terminology knowledge
  • Patient relations
  • Infection control procedures
  • Collecting specimens
  • General housekeeping ability
  • Calm and level-headed under duress
  • Documentation procedures expert
  • Collecting vital signs
  • Monitoring fluids
  • Working collaboratively
Experience
Customer Service Representative, 11/2021 - Current
Walman Optical Company Evansville, IN,
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Processed changes in insurance policies and periodically reassessed client needs.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.
  • Coordinated enrollment into plan benefits directly with insurance companies or through marketplace.
  • Offered patients information and assistance navigating insurance coverage.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
Caregiver, 09/2021 - Current
Aegis Living Ventura, CA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
  • Developed patient care plans with doctors and registered nurses.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene.
  • Provided ongoing compassionate patient care for each client.
  • Cooked appetizing and satisfying meals and snacks.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Ambulated individuals around home, public and medical locations.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Completed scheduled patient check-ins and progress reports for clients.
  • Liaised with supervisor to review cases and improve care.
  • Maintained network of connected caregivers to promote continuous professional development.
Debt Collector, 02/2016 - Current
Spruce Finance Houston, TX,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Utilized talents and expertise to locate customers with aged accounts.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Established solid record of maintaining consistent performance and quality levels.
Caregiver, 05/1995 - 10/2022
Aegis Living Carmichael, CA,
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
Education and Training
High School Diploma: , Expected in
-
Westlake High Schook - Westlake Village, CA,
GPA:
Status -
: QuickBooks, Expected in
-
Thousand Adult School - Thousand Oaks, CA,
GPA:
Status -
: , Expected in
-
Ventura Training Institute - Oxnard Ca,
GPA:
Status -
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the month for outstanding performance and team contributions.
Certifications
  • Customer Service Professional Certificate
  • Leadership Essentials Certificate

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Resume Overview

School Attended

  • Westlake High Schook
  • Thousand Adult School
  • Ventura Training Institute

Job Titles Held:

  • Customer Service Representative
  • Caregiver
  • Debt Collector
  • Caregiver

Degrees

  • High School Diploma

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