LiveCareer-Resume

customer service representative resume example with 7+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Ethical [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction. Highly-enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software]. Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Energetic and reliable [Job Title] well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. Hardworking customer service professional accustomed to fast-paced [Type] call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices. Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise]. Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Diligent [Job Title] offering [Number]-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Technologically-savvy [Job Title] with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction. Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships. Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software]. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.

Skills
  • Report creation
  • Credit card payment processing
  • In-store support
  • Product organization
  • Sales expertise
  • Stockroom procedures
  • Freight operations
  • Technologically savvy
Experience
04/2019 to 07/2020 Customer Service Representative Agilent Technologies, Inc. | Amsterdam, NY,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
04/2019 to 07/2020 Crew Member Inspiration Field | La Junta, CO,
  • Drove team success by completing assigned task quickly and accurately.
  • Cleaned and washed [Type] equipment to maintain excellent functionality and productivity.
  • Used [Type] equipment to locate [Type] fish and determined proper areas for [Job title] and [Job title] to cast nets.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Sanitized equipment and decks after each shift to remove leftover fish and carcasses.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
11/2013 to 04/2018 Crew Trainer Aegion Corp | Minneapolis, MN,
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Instructed new team members on correct procedures for all areas of operations.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
02/2012 to 11/2014 Machanie Operator Forklift Hershey Foods | City, STATE,
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Collaborated in development of [Type] procedures.
  • Handled all delegated tasks, including [Task] and [Task].
  • Improved customer satisfaction by finding creative solutions to problems.
  • Completed [Type] project resulting in [Result].
  • Learned [Task] and [Task] to support office needs.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 06/2005 GED | Lebanon Senior High School, Lebanon, PA GPA:

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Resume Overview

School Attended

  • Lebanon Senior High School

Job Titles Held:

  • Customer Service Representative
  • Crew Member
  • Crew Trainer
  • Machanie Operator Forklift

Degrees

  • GED

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