Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Versatile and driven to achieve the highest level of service possible for any situation.
For COX COMMUNICATIONS
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency support calls.
Guaranteed positive customer experiences and resolved all customer complaints.
Regularly sought opportunities to up sell and add on additional services.
Generated leads for new sales through telephone contact with customers.
Provide information to customers about their accounts – warranty length, how-to instructions, DIY parts ordering, etc.
Assist customers in troubleshooting appliances over the phone to resolve issues.
Schedule Repair Technician visits for customer issues that are unresolvable by phone.
Offer sales leads on home improvement consultations/estimates.
Outbound calls for donations.
Called for Conservative Political Causes, Christian Organizations, Relief Organizations and Pro-Life Organizations.
Worked on Current Donor, Lapsed Donor and Acquisition campaigns.
Work as a team with other DM's throughout apparel areas to ensure that company standards are upheld in presentation and availability of merchandise to customers.
Responsible for everyday management of my apparel area and neighboring areas when needed.
Making sure product is on the sales floor and available for customer purchase.
Maintain pricing integrity in order to offer customers best pricing for the merchandise they need.
Maintaining accurate inventory counts in order to maintain merchandise flow from warehouse.
Planning and resetting of merchandise placement throughout departments.
Supervision of associates in daily tasks and special projects.
Supervision of peers when immediate supervisors were absent from store.
“Coaching by Walking Around” – personal conversations with associates for career growth and learning experiences.
Input into performance evaluations and Coaching for Improvement for all direct reports.
Input and execution of special events throughout apparel areas and whole store.
Responsible for daily management of my apparel area
Supervision of all apparel associates in daily tasks and special projects
Maintaining sales/profit logs for previous year's sales by department
Knowledgeable of computer programs used for merchandising and resource to complete tasks assigned to both my department and neighboring departments
Assist customers with finding merchandise within the store or at neighboring stores
Assist in any area of the store in need of help
Customer Service Desk
Resolving customer problems with merchandise by way of refund or exchange
Aid customer in locating items at other Wal-Mart locations
Field various customer complaints and help to resolve problems in a timely manner
Help fellow associates with problem solving/research issues
Prepare defective merchandise for shipment
CSM- Customer Service Manager
Supervise cashiers and maintain daily schedule
Verify and maintain supervisor cash drawer
Compose and deliver 90 day/annual associate performance review for direct reports
Compose and deliver associate Coaching for Improvement for direct reports
Address customer and associate concerns
Have working knowledge of all areas supervised
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