Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.Highly-motivated skilled at networking, outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure.
Acted as the department's "go-to" person for challenging customers and as the primary mentor for new employees.
Addressed customer service inquiries in a timely and accurate fashion. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in phone queues to improve call flow.
-Volunteer work.- Previously worked with senior citizens by helping them maintain a healthy and clean lifestyle. I cleaned their residence, would make meal plans together I then would gather these items, also I'd transport them to and from Doctors appointments and fill prescriptions as necessary. I have also volunteered in South Clearfield Elementary Preschool program and in a Kindergarten classroom interacting with children, teachers and school officials. For the past 5 years I've volunteered with Vacation Bible School (VBS). I organize materials, prepare decorations, consult with the VBS committee to contribute and follow through with ideas to make the children's experiences memorable. I also over see groups of children while attending VBS.
3.5 GPA. Honor Roll Academic Achievement Award. A leader in "FLY'' Falcons Leading Youth program which traveled to local schools to discuss bullying, drugs and alcohol with all school ages.
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