Customer Service Representative Dispatcher Event Sales Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

To use my educational skills as well as past experiences in the best possible way for achieving the goals of the company as well as the customers.

  • Customer service experience
  • Call center customer service
  • Sales and service-oriented
  • Operations support
  • Production lines
  • Logistics
  • Manufacturing
  • Finishing work
  • Quality inspections
  • Materials management
  • Hand and power tools
  • Safety and compliance
  • Assembly instructions
  • Heavy machinery safety
  • Quality control
  • To-go order preparation
  • Kitchen staff coordination
  • Dining room management
  • High-volume dining
  • Communication skills
  • Table setting knowledge
  • Ordering procedures
Work History
09/2019 to Current Customer Service Representative/Dispatcher/Event Sales Coordinator Wabtec Corporation | Cedar Rapids, IA,
  • Dispatched technicians to their next call as well as add calls to their board.
  • Create the install tracker for the sold calls of the month.
  • Provided information to customers regarding Blue Flame's charge card and loyalty program and helped to open and activate new accounts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended maintenance memberships to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Boosted sales revenue by skillfully promoting diverse system options.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
09/2018 to 06/2019 Assembly Technician Shepherd Of The Valley | Howland Corners, OH,
  • Kept work areas organized, tidy and clean for maximum productivity.
  • Set up, operated and arranged equipment, including staking and chloride testing.
  • Worked directly with QA personnel to identify and correct defects.
  • Inspected all work for quality and compliance with design standards.
  • Executed regular tests and inspection procedures to assemble products according to specifications.
  • Maintained good stock levels, counted parts and requested additional supplies.
  • Completed pre-assembly activities such as measuring parts using verniers and cleaning actions.
  • Created labels and packaging using label making software and label machines.
  • Mentored junior team members on protocols and procedures of each station to maximize contributions.
  • Took on additional job duties, including pressure test and QA during unexpected backlog, resulting in meeting project target date.
  • Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.
10/2017 to 06/2018 Hostess Compass Group Usa Inc | Kansas City, MO,
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
11/2016 to 06/2017 Sales Associate Walgreens | City, STATE,
  • Provided information on company offerings to promote products and services to customers.
  • Maintained records related to sales, returns and inventory availability.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Expected in 2018 High School Diploma | Meadowdale High School, , GPA:
  • Member of Key Club
  • Member of Yearbook
  • Awarded Students of the month (4.0)
Expected in 2018 | Business Green River Community College, Edmonds, WA, GPA:
Expected in 2018 | Business Great Bay Community College, Portsmouth, NH GPA:

Hannah Hedrick (425)760-0128

Citlalli Nava

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Resume Overview

School Attended
  • Meadowdale High School
  • Green River Community College
  • Great Bay Community College
Job Titles Held:
  • Customer Service Representative/Dispatcher/Event Sales Coordinator
  • Assembly Technician
  • Hostess
  • Sales Associate
  • High School Diploma

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