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Customer Service Representative Dispatcher Event Sales Coordinator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

To use my educational skills as well as past experiences in the best possible way for achieving the goals of the company as well as the customers.

Skills
  • Customer service experience
  • Call center customer service
  • Sales and service-oriented
  • Operations support
  • Production lines
  • Logistics
  • Manufacturing
  • Finishing work
  • Quality inspections
  • Materials management
  • Hand and power tools
  • Safety and compliance
  • Assembly instructions
  • Heavy machinery safety
  • Quality control
  • To-go order preparation
  • Kitchen staff coordination
  • Dining room management
  • High-volume dining
  • Communication skills
  • Table setting knowledge
  • Ordering procedures
Work History
09/2019 to Current Customer Service Representative/Dispatcher/Event Sales Coordinator Wabtec Corporation | Cedar Rapids, IA,
  • Dispatched technicians to their next call as well as add calls to their board.
  • Create the install tracker for the sold calls of the month.
  • Provided information to customers regarding Blue Flame's charge card and loyalty program and helped to open and activate new accounts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended maintenance memberships to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Boosted sales revenue by skillfully promoting diverse system options.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
09/2018 to 06/2019 Assembly Technician Shepherd Of The Valley | Howland Corners, OH,
  • Kept work areas organized, tidy and clean for maximum productivity.
  • Set up, operated and arranged equipment, including staking and chloride testing.
  • Worked directly with QA personnel to identify and correct defects.
  • Inspected all work for quality and compliance with design standards.
  • Executed regular tests and inspection procedures to assemble products according to specifications.
  • Maintained good stock levels, counted parts and requested additional supplies.
  • Completed pre-assembly activities such as measuring parts using verniers and cleaning actions.
  • Created labels and packaging using label making software and label machines.
  • Mentored junior team members on protocols and procedures of each station to maximize contributions.
  • Took on additional job duties, including pressure test and QA during unexpected backlog, resulting in meeting project target date.
  • Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.
10/2017 to 06/2018 Hostess Compass Group Usa Inc | Kansas City, MO,
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
11/2016 to 06/2017 Sales Associate Walgreens | City, STATE,
  • Provided information on company offerings to promote products and services to customers.
  • Maintained records related to sales, returns and inventory availability.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Education
Expected in 2018 High School Diploma | Meadowdale High School, , GPA:
  • Member of Key Club
  • Member of Yearbook
  • Awarded Students of the month (4.0)
Expected in 2018 | Business Green River Community College, Edmonds, WA, GPA:
Expected in 2018 | Business Great Bay Community College, Portsmouth, NH GPA:
Reference

Hannah Hedrick (425)760-0128

Citlalli Nava akirecisneros11@icloud.com

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Resume Overview

School Attended
  • Meadowdale High School
  • Green River Community College
  • Great Bay Community College
Job Titles Held:
  • Customer Service Representative/Dispatcher/Event Sales Coordinator
  • Assembly Technician
  • Hostess
  • Sales Associate
Degrees
  • High School Diploma

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