LiveCareer-Resume

customer service representative resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated Customer Services talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 11 years of experience in quickly resolving Customers issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in customer services industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Technologically savvy
  • Schedule mastery
  • Sales expertise
  • Shipping and receiving understanding
  • Problem-solving abilities
  • Call center experience
  • Retail sales customer service
  • Clerical support
  • Inbound and outbound calling
  • In-store support
  • Adaptive team player
  • High-energy attitude
Experience
Customer Service Representative, 10/2016 to Current
PfizerCambridge, MA,
  • Assessed customer needs and upsold products and services to maximize 5 sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns, resulting in 5% reduction in complaint calls.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
Customer Representative, 08/2011 to 09/2016
Fifth WallAustin, TX,
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Managed needs of 50 customers in busy call center environment alongside team of 50 customer relations professionals.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed customer needs and upsold products and services to maximize 10 sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer questions and addressed concerns, resulting in 5% reduction in complaint calls.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
Customer Service Associate, 11/2005 to 01/2012
Xero ShoesBroomfield, CO,
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Answered customer questions and addressed concerns, resulting in 10% reduction in complaint calls.
  • Excelled in exceeding daily credit card application goals.
  • Established membership loyalty, executing flawless customer retail account management.
Education and Training
High School Diploma: , Expected in 05/2003 to Judson High School - Converse, TX
GPA:
Associate of Arts: , Expected in 05/2005 to San Antonio College - San Antonio, TX
GPA:
: , Expected in to Lamson Institute - San Antonio, TX
GPA:

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Resume Overview

School Attended

  • Judson High School
  • San Antonio College
  • Lamson Institute

Job Titles Held:

  • Customer Service Representative
  • Customer Representative
  • Customer Service Associate

Degrees

  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)

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