customer service representative resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Skills
Report preparation
Complaint resolution
Inbound and Outbound Calling
Medical terminology knowledge
Professional telephone demeanor
POS systems expert
Staff education and training
Money handling abilities
Multi-line phone talent
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Ophthalmology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Accomplishments
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work History
Customer Service Representative, 07/2020 - Current Rapid Global Business Solutions, Inc – Peabody, MA,
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Answered constant flow of customer calls with up to 5 calls in queue per minute.
Documented and detailed calls and complaints using call center's CRM database.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Patient Care Technician, 05/2019 - 01/2020 Rush-Copley Medical Center – Oswego, IL,
Provided care for patients based on physical, psychological, educational and safety criteria.
Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Supported patient admissions, discharges and transfers to promote team efficiency.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to primary attending Physical Therapist.
Organized and maintained general supply storage areas.
Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
Answered over 5 light or bell calls per shift to respond to patient requests and needs
Server, 01/2019 - 01/2020 Volunteers Of America – Alexandria, VA,
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Bussed and reset 4 tables per shift, working efficiently to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Lifeguard Manager, 05/2018 - 09/2019 Sarasota County Government Careers – Sarasota, FL,
Monitored pool area for violations and potential hazardous situations.
Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
Tested and maintained water quality through checking PH levels and Chlorine levels.
Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
Operated, cleaned and maintained pool operating equipment, including water filtrations and water intake and outlet systems.
Carefully observed people to monitor pool activities and member safety.
Directed and oversaw all maintenance records and incident reports.
Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
Scheduled 3 lifeguards to provide adequate coverage of pool areas during operating hours
Education
No Degree: Psychology, Expected in - Harford Community College - Bel Air, MD GPA: Status -
High School Diploma: , Expected in 06/2017 - Aberdeen High School - Aberdeen, MD GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.