LiveCareer-Resume

customer service representative resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable, friendly and solution-oriented Customer Service Rep. with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, multitasking, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Stock management
  • Invoice processing
  • Inventory auditing
  • Reviewing deliveries
  • Leadership development
  • Building brand awareness
  • Multitasker
  • Outgoing Personality
  • MS Suit (Outlook, MS Team, Word, PowerPoint, Excel)
  • Active Listener
  • Product Knowledge.
  • Time management
  • Problem-solving abilities
  • Conflict mediation
  • Adaptive team player
Experience
10/2020 to 03/2021 Customer Service Representative Sandvik | Carrollton, TX,
  • Resolved average of 180 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Recommended improvements to products and services to mitigate complaints.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Described business products and service offerings to customers and facilitated smooth purchases.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Managed up to 55 calls daily from merchants in need of technical assistance to resolve performance issues.
  • Consulted with customers regarding products and services needs, addressing irregularities and pressing problems concerns.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
12/2019 to 08/2020 Inventory Control Specialist Best Buy | San Diego, CA,
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Coordinated inventory, stocking, and ordering.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Outlined production commitments and timetables using sales forecast information.
  • Supported senior leadership by collecting and maintaining vendor and organizational quantity, type and supply value records.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Inserted security markers into or onto merchandise and tagged with pricing information.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Utilized tracking systems and documentation to trace cargo on its route.
  • Controlled inventory to eliminate expenses and ensure optimal stock.
  • Meticulously maintained records to track adjustments, pallet audits and errors.
  • Resolved customer complaints immediately, escalating those that required additional assistance.
  • Developed reports for leadership compiling data and insights into inventory, trends and sales with focus on readability and brevity.
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
  • Reduced process lags by efficiently monitoring all inventory receipts and promptly processing changes.
  • Adhered to all confidentiality rules and guidelines when interviewing others.
  • Protected store assets with effective loss prevention strategies.
  • Supervised warehouse personnel to provide operational guidance and promote optimal inventory control and productivity.
02/2015 to 10/2019 Customer Service Representative Sandvik | Hebron, KY,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld privacy and security requirements established by privacy control and security regulatory agencies.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in 27% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
  • Answered approximately 60 inbound calls on an 8 hour shift.
Education and Training
Expected in 10/2012 to to Bachelor of Science | Mathemathics UNIVERSITY OF BUEA, BUEA, CAMEROON, GPA:

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Resume Overview

School Attended

  • UNIVERSITY OF BUEA

Job Titles Held:

  • Customer Service Representative
  • Inventory Control Specialist
  • Customer Service Representative

Degrees

  • Bachelor of Science

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