LiveCareer-Resume

customer service representative resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Skilled Quality Control Inspector focused on performing appropriate and useful analysis of products and component materials in order to drive quality improvements in manufacturing environments.

Skills
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • \
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Customer Account Management
Work History
Customer Service Representative, 11/2021 to Current
CarenetIN, State,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cross-trained and provided back up for customer service managers.
  • Promptly responded to inquiries and requests from prospective customers.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Provided primary customer support to internal and external customers
Forklift Operator, 11/2017 to 04/2020
Goodman ManufacturingWaller, TX,
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Packed items into appropriate containers for shipment.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Manually counted Number of picked and packaged orders for any loss.
Secretary, 05/2014 to 12/2016
Mdu Resources Group, Inc.Spearfish, SD,
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Recorded expenses and maintained accounting records.
  • Updated spreadsheets and created presentations to support executives and boost team productivity
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Scheduled appointments and conducted follow-up calls to clients
  • Screened visitors and issued badges to maintain safety and security
  • Maintained electronic filing systems and categorized documents
  • Maintained daily report documents, memos and invoices
Quality Control Inspector, 04/2008 to 11/2013
1-800-Flowers.Com, Inc.Mobile, AL,
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Completed precise measurements using special tools.


  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Examined [Products] for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
Education
High School Diploma: , Expected in 07/1999 to A.Maceo Smith - Dallas, TX,
GPA:

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Resume Overview

School Attended

  • A.Maceo Smith

Job Titles Held:

  • Customer Service Representative
  • Forklift Operator
  • Secretary
  • Quality Control Inspector

Degrees

  • High School Diploma

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