customer service representative resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Skilled Quality Control Inspector focused on performing appropriate and useful analysis of products and component materials in order to drive quality improvements in manufacturing environments.

  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • \
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Customer Account Management
Work History
Customer Service Representative, 11/2021 to Current
CarenetIN, State,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cross-trained and provided back up for customer service managers.
  • Promptly responded to inquiries and requests from prospective customers.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Provided primary customer support to internal and external customers
Forklift Operator, 11/2017 to 04/2020
Goodman ManufacturingWaller, TX,
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Packed items into appropriate containers for shipment.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Manually counted Number of picked and packaged orders for any loss.
Secretary, 05/2014 to 12/2016
Mdu Resources Group, Inc.Spearfish, SD,
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Recorded expenses and maintained accounting records.
  • Updated spreadsheets and created presentations to support executives and boost team productivity
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Scheduled appointments and conducted follow-up calls to clients
  • Screened visitors and issued badges to maintain safety and security
  • Maintained electronic filing systems and categorized documents
  • Maintained daily report documents, memos and invoices
Quality Control Inspector, 04/2008 to 11/2013
1-800-Flowers.Com, Inc.Mobile, AL,
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Completed precise measurements using special tools.

  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Examined [Products] for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
High School Diploma: , Expected in 07/1999 to A.Maceo Smith - Dallas, TX,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • A.Maceo Smith

Job Titles Held:

  • Customer Service Representative
  • Forklift Operator
  • Secretary
  • Quality Control Inspector


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: