customer service representative resume example with 13 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Hi My name is Jessica Claire age 27 currently working as a DSP "Direct Support Professional" on weekends but looking for a fulltime job Monday-Friday and either of my above experienced jobs but also interested and trying new things. I am looking for a job with a comfortable environment. I want to turn my job into a career and also make a positive impact within the company. i am seeking my degree in human studies and the afternoons monday- friday.
Skills
Report creation
Credit card payment processing
Store maintenance
Quality control
Customer relations
Courteous demeanor
Business development understanding
Education and Training
Ivy Tech Community College of IndianaIndianapolis, INExpected in ā ā:Human Services - GPA:
Franklin Central High SchoolIndianapolis, INExpected in 07/2011 ā āGED: - GPA:
Certifications
Certified Nursing Certificate
Experience
Sleep Number Corporation - Customer Service Representative Sherman, TX, 03/2008 - 06/2011
Reviewed account and service histories to identify trends and issues.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
Consulted with customers to determine best methods to resolve service and billing issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Evaluated customer account information to assess current issues and determine potential solutions.
Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Set up and activated customer accounts to alleviate burden on [Job title].
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using [Type] scanners.
Operated hand trucks, pallet jacks and forklifts to move materials.
Reduced waste [Number]% by adhering closely to packaging procedures and monitoring use of packaging materials.
Weighed and measured products and materials to check compliance with specifications and regulations.
Assembled and prepared cartons, crates and containers to protect materials during shipment.
Marked and labeled containers with accurate shipping information to prevent delays.
Accurately keyed in data for packages into computer system using handheld scanners, averaging [Number] packages per shift.
Transported approximately [Number] packages each [Timeframe] to loading docks using conveyors and [Type] equipment.
Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Used [Type], [Type] and [Type] equipment to transport boxes, pallets and crates through warehouse.
Documented product transfers and shipments using [Software] to keep records current and accurate.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
Safely operated pallet jacks and [Type] equipment to move items to and from different warehouse locations.
Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
Lineage Logistics - Driver Helper Burbank, CA, 03/2015 - 11/2019
Effectively controlled the release of proprietary and confidential information for general client lists.
Conducted analysis to address [issue] which led to [positive outcome].
Unboxed appliances, set up for customers and removed all debris.
Kept loads from being damaged through proper loading and security.
Lifted boxes and products with correct safety gear and techniques.
Utilized local road knowledge and GPS software to map routes and specific locations.
Offered to assist [Job title] with [Type] duties during busy periods, which led to development of additional skills and improved productivity within warehouse.
Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
Unloaded cargo with [Equipment], maintaining clean, safe and organized warehouse areas.
Boone County Family Respices - Direct Support Professional Columbia, MO, 08/2012 - Current
Enhanced patient wellbeing by supporting participation in recreational activities.
Supported and encouraged psychiatric patients to promote health and wellness.
Documented current patient information to update supervising [Job title]s, including vital signs, behaviors and eating habits.
Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to [Type] patients.
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Helped patients adjust to hospital routines and thrive in structured environments.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Worked to improve patient outlook and daily living through compassionate care.
Monitored clients' progress to report necessary changes.
Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Transported client to doctor's appointments and to complete other related errands.
Completed data entries in charts and logbooks to document client progress.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Maintained clean and well-organized environment to promote client happiness and safety.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Administered all necessary medications as directed by care plan.
Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Emotionally supported [Type] patients, monitoring changes in behavior for potentially dangerous changes.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.