Customer-oriented Customer Service Representative successful at troubleshooting and handling customer support issues in a timely manner.
Talented client relations manager
Strong problem solving aptitude
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Customer Service Representative06/2012
to Current Sitel – Albuquerque, 87109,
NM As a Customer Service Representative at Sitel we answered a constant flow of calls from many different customers about their Directv accounts, all inbound calls. Constantly defused calls with many different situations calmly and courteously. As well as learned how to handle different types of customers.
to 06/2012 Sadies of New Mexico – Albuquerque,
NM As a Busser at Sadies we would greet all customers at the tables and give the best possible customer service to make everyones experience the best it could be. As well as cleaning the work stations and table in a timely manor.
to 04/2012 Dunkin Donuts – Albuquerque,
NM As a Cashier at Dunkin Donuts i would greet customers and complete their orders for them. In this position i worked with many different types of customers as well and learned how to finish doughnuts.
to 04/2010 Sadies of New Mexico – Albuquerque,
NM As a Hostess at Sadies i would greet every customer and walk them to their tables i was the first person they would see as well as the last so i always made the best impression i could.
As a cashier at Sadies I would handle all cash coming in to the restaurant, being the only cashier on duty there was a lot of responsibility. There was a lot of multitasking with this job seeing as how multiple people needed to cash out at once.
to 12/2011 Live Life Photography – Albuquerque,
High School Diploma: 2011Gilbert L Sena Charter High School-