Hardworking individual with team player attitude. Experience with labor intensive work in all weather conditions. Physically fit, exceptional endurance, and drug/alcohol free.
Provide excellent customer service. Diffuse negative customers experiences in order to maintain a positive rapport with Federal Express clientèle and account holders. Work to maintain a high level of positive communication while upholding the company standards of excellence.
Effectively communicates both orally and written in order to provide accurate information and assistance to customers using proper telephone etiquette. Assists clients to determine pick-up and/or delivery needs, problem resolution, and updating systems to meet customer special handling requirements. Enter freight shipment information into computer system to include, but not limited to, accurately status shipments. Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, billing and/or invoicing questions. Make freight delivery appointments, as required. Provide a satisfying customer experience while ensuring all needs are achieved and all issues are resolved
Comply with all applicable laws/regulations, as well as company policies/procedures.
Provided professional interactions between co-workers, supervisors, staff and customers, showing a customer-first, customer-focused attitude. Provided professional and courteous telephone and electronic communication. Followed procedure policies and made recommendations for improvement when found necessary. Using analytical skills, identified opportunities for change and constructively made suggestions to do so. Relayed detailed information and delivered messages within the office, as well as followed up on issues needing further attention. Used problem solving techniques to resolve issues in a professional manner.
Consulted with clients to create a desired image using artistic skills. Using needles and pigments, applied a permanent design directly to a client's body, injecting ink under a layer of skin. Advised clients and made recommendations regarding size, color, design and placement of their body art. Provided tattoo care recommendations.
Using teamwork, worked with crew to achieve quality paved roadways. Wearing personal protective equipment mixed hazardous material to apply to roadways. Ensured quality and accuracy of product and application to roadway. Helped to identify safety concerns and offer resolutions when necessary. Used proper lifting technique to lift heavy items. Continually bent, stooped, crawled, balanced and climbed in order to preform duties. Connected and disconnected large hoses to fill multiple work vehicles with requested material (emulsion, water). Cleaned all construction areas to avoid hazards. Mixed mortar, plaster and grout according to standard formulas. Performed heavy labor such as ditch digging, paving and hauling. Arranged and stored materials, machines, tools and equipment. Transported materials, tools and machines to installation sites .Used a pick and shovel to dig, spread and level dirt and gravel. Followed detailed instruction and direction from company foreman to fulfill daily obligations.
Provided friendly telephone support and trouble shooting in a fast
paced work environment. Patiently and thoroughly obtained information from customer to resolve issues with AT&T products. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. Giving detailed instruction, helped to find resolution and ensure customer satisfaction. Electronically logged and recorded customer information and service orders as well as resolutions to issues.
Maintain working knowledge of all company products, services and promotions. Made recommendations according to customer's needs regarding features, accessories, upgrades and rate plans. Utilized operational systems to process purchases of AT&T products and services.
Ensured all disputes and issues were resolved at the lowest level possible while maintaining customer satisfaction.
Job Titles Held:
Where can I find a GC Services Customer Service Representative/Customer Advocate Team resume example in El Paso, Texas ?
This is an actual resume example of a Customer Service Representative/Customer Advocate Team who works in the Mining and Extraction Industry. LiveCareer has 10373 Mining and Extraction resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2018, Bold Limited. All rights reserved.