Call Center Representative versed in customer support in high call volume environments. Superior skills in problem solving and innovative solutions. I am very committed to addressing customer concerns with speed,accuracy and professionalism.
Assist customers with billing and repair concerns using multiple systems to trouble shoot and/or investigate. During my short time as a billing/repair specialist I am looked upon to help less seasoned agents and a back up should my supervisor not be available.
Create a curriculam thats developmentally appropriate and meets the needs of children from diverse backgrounds. Responsible for participating with a team on a daily basis in planning curriculam. Maintains a relationship with every child and family to asses their needs. Make sure the required documentation is completed and complies with the standards set by the National Head Start program.Often conduct parent/teacher conferences and sometime in-home visits to meet performance standards.
Investigates claims against insurance for personal, casualty, or property loss or damages and attempts to settle with claimant. In order to settle a claim a complete investigation was conducted by corresponds with claimant and witnesses; consults police and hospital records; and inspects property damage to determine extent of company's liability, according to type of insurance. At times referrals to litigation by legal department when settlement cannot be negotiated.
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