Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Accomplishments
  • Continuing Human Service Administration 4 Sojourner Douglass College (SDC) Yes 11 N/A Transferred Health Care Administration 12 B.
  • Other Schools or Training School or Training Facility Dates Title of Course or Subject Tot.
  • No.
  • of Hours Full or Pt.
  • Time.
Certifications
07-15-2011 04-23-2015 Date Ended Mo., Day, Yr.) 10-07-2011 08-17-2015
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Interests
Yes No X Form SSA-45-BK (04-2012) Page 3 4. PERTINENT OUTSIDE ACTIVITIES (Refer to Factors and Weights for Position Vacancy) Outside activities generally fall in the category of pertinent civic, welfare, service, and organizational activity performed either with or without compensation. List all outside activities which you have participated in, and which you believe are relevant to the position for which you are applying as mere membership alone will not be given credit. Please be specific as to your actual degree of participation. Include the amount of time (weekly, monthly, etc.) spent on these activities. Date Began Mo., Day, Yr.) Date Ended Mo., Day, Yr.) Organization
Skills
  • Program (CHIP); Debt Management (DMS); Medicare Application Processing System (MAPS), MSSIC; MCS, Modern Development Worksheet (MDW); POS; Policy NET; SPE 3; WEBTA, and 800# appointment systems to efficiently process assigned workloads.
  • Proven knowledge of concise and accurate internet application, programs, and services
  • Highly skilled communicate technical, investigative, professional, or quasi-legal work that provides a working knowledge of the body of law, regulations, and procedures governing the SSA claims programs.
  • Proven to consult and confer with servicing field office (FO); includes gathering the necessary appointments; assist Critical Payment System (CPS) procedures' in dire need situation
  • Form SSA-45-BK (04-2012) Destroy Prior Editions
Work History
to Bickford Senior Living | Springfield, IL,
  • Please read instructions carefully before completing) Announcement No.
  • SA1721088-16-294 Position Applied For Administrative Assistance Location of Vacancy Office of Disability Adjudication and Review,(ODAR) Grade Level(s) Applied For GS-07/09 Lowest Grade Acceptable GS-07 Name (Last, First, Middle) Claire, Jessica, V.
  • Home Address (For Vacancies in SSA Field Offices or Other HHS Agencies Social Security No.
  • Last 4 digits).
to Bickford Senior Living | Wabash, IN,
  • You must specify the dates at each grade level if you have had a career ladder position.
  • Be sure to show all experience, which is pertinent and related to your qualifications for the position for which you are applying.
  • Any details to other positions or duties should be described in Part 2 - Details.
01/1 to 01/1 Customer Service Representative CSR Esco Services | , ,
  • To (Mo., Day, Yr.).
  • 07/1997.
07/1998 to 07/1999 Name & Telephone of Immediate Supervisor Esco Services | Salt Lake City, UT,
  • Marquis Dixon 410.966.9647 Civil Service Series (Or yearly Pay When Not Federal Employee) 0962 Avg.
  • hours Per Week 40hrs Employer (Name and Address) Number and Kind of Employees You Supervised None Detailed Description of Duties: (Do Not Attach Position Description.
to Customer Service Representative, CSR | , ,
  • Responsible for providing daily consulting to Social Security beneficiaries providing information, advice, and/or instructions about SSA eligibility and benefits, processing SSA cases under Title II, XVI, and XVIII.
  • Develops documents, resolve Title XVI overpayments, and determines amount of excess payment, under retirement, survivors, disability, and Medicare insurance programs.
  • Manage critical payment systems (CPS) procedures' and answer questions and resolves problems concerning Medicare payments.
  • With comprehensive knowledge of applicable law, regulations, policies and procedures, explains and processes requests about state buy-in rules and State agencies to enroll individuals.
  • Identify and examine computer systems-identified discrepancies, and inputs routine and complex systems inputs to correct and/or change eligibility in the event that a situation arises where there is a public affairs problem or complications.
  • Also identifies and research potential fraud, makes proper referrals to OIG, and provides ongoing support to OIG staff as needed.
01/1 to 01/1 Customer Service Representative International Paper Company | , ,
  • To (Mo., Day, Yr.).
  • 07/1997.
01/1 to 07/1999 Name & Telephone of Immediate Supervisor Esco Services | City, STATE,
  • Linda K Frost Civil Service Series (Or yearly Pay When Not Federal Employee) 0962 Avg.
  • hours Per Week 25 hrs.
  • Employer ( Name and Address) Number and Kind of Employees You Supervised None Detailed Description of Duties: (Do Not Attach Position Description.
to Customer Service Representative, CSR | , ,
  • Responsible for providing daily consulting to Social Security beneficiaries providing information, advice, and/or instructions about SSA eligibility and benefits, processing SSA cases under Title II, XVI, and XVIII.
  • Develops documents, resolve Title XVI overpayments, and determines amount of excess payment, under retirement, survivors, disability, and Medicare insurance programs.
  • Manage critical payment systems (CPS) procedures' and answer questions and resolves problems concerning Medicare payments.
  • With comprehensive knowledge of applicable law, regulations, policies and procedures, explains and processes requests about state buy-in rules and State agencies to enroll individuals.
  • Identify computer systems-identified discrepancies, and inputs routine and complex systems inputs to correct and/or change eligibility in the event that a situation arises where there is a public affairs problem or complications.
  • Also identifies potential fraud, makes proper referrals to OIG, and provides ongoing support to OIG staff as needed.
01/1 to 01/1 INDRI CASH NRB | , ,
  • Describe your Participation Briefly Amount of Time Spent 5.
  • AWARDS - LIST ALL JOB RELATED AWARDS Type of Award Special Achievement, HQ1, Other (Describe) Month and Year of Award Grade Level at time of Award Brief Summary of Award EPMS PERF AWARD/ROC INDIV CASH NRB EPMS PERF AWARD/ROC INDIV CASH NRB Gs-8 Gs-8 Gs-8 Recognition of contribution including providing courteous and quality service to the customer Providing courteous and quality service to our customers.
04/2006 to 06/2008 INDIV PERF AWARD Social Security Administration | , ,
  • Achieving and sustaining a high level of performance.
  • Providing courteous and quality service to our customers.
07/2003 to 08/2004 INDIV OTS AWARD NA | , ,
  • Providing courteous and quality service to our customers.
01/2000 to 07/2016 TIME OFF ADWARD NA | , ,
  • Providing courteous and quality service to our customers.
01/1 to 01/1 SPECIAL ACT AWARD | , ,
  • TIME OFF AWARD EPMS PERF AWARD/ROC CERTIFICATE OF APPRECIATION Gs-7 Gs-7 Gs-6 Gs-6 Recognition of contribution including providing courteous and quality service to the customer Achieving and sustaining a high level of performance Inform women advancement achievements.
  • 6.
  • HIGHEST GRADE HELD 9.
  • SSA AND OPM TEST TAKEN Enter Highest Grade Held in Federal Position GS 8 WG 8.
Education
Expected in | University of Baltimore, , GPA:
Training and self-development activities may include but are not limited to OPM training courses, SSA training Course, Adult Education courses, training received in private industry, courses at Trade or Vocational Schools, Armed forces training, and Business College courses, as well as formal education received through attendance at college and other schools. High School grad. Or G.E.D. X Yes No Years Completed Total Credits Received Type of Degree Earned Major Relevant Courses Subjects Credits Earned Per Course Subject A. Name of College or University Attended Day Night Sem. Qtr. Hrs. Sem. Qtr. Hrs.
Additional Information
  • Certificate Received? Yes No X Form SSA-45-BK (04-2012) Page 3 4. PERTINENT OUTSIDE ACTIVITIES (Refer to Factors and Weights for Position Vacancy) Outside activities generally fall in the category of pertinent civic, welfare, service, and organizational activity performed either with or without compensation. List all outside activities which you have participated in, and which you believe are relevant to the position for which you are applying as mere membership alone will not be given credit. Please be specific as to your actual degree of participation. Include the amount of time (weekly, monthly, etc.) spent on these activities. Date Began Mo., Day, Yr.) Date Ended Mo., Day, Yr.) Organization
  • Fair OPM Test Title Score Date of Test N/A 8. PANEL INTERVIEW RESULTS (For Meet and Deal Positions) Panel Interview Taken? Yes No X

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School Attended

  • University of Baltimore

Job Titles Held:

  • Customer Service Representative CSR
  • Name & Telephone of Immediate Supervisor
  • Customer Service Representative, CSR
  • Customer Service Representative
  • Name & Telephone of Immediate Supervisor
  • Customer Service Representative, CSR
  • INDRI CASH NRB
  • INDIV PERF AWARD
  • INDIV OTS AWARD
  • TIME OFF ADWARD
  • SPECIAL ACT AWARD

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