Customer Service Representative Contact Rep Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

An energetic and diligent recent graduate seeking a career in the Customer Support Field. Offering great communication, positive attitude, critical thinking, and problem-solving skills.

Ability Summary
  • Manage frustrated customers, challenging situations and conflicts with delicacy and compassion. 
  • Taking initiative, using good judgment, understand deadlines, and carrying multiple projects through to completion with an ability to work independently under general direction.
  • Ability to prioritize work, solve problems and organize own time with minimal supervision.
  • Handles multiple demands on an on-going basis including familiar situations, sensitive information and some high level contact. Handle unusual situations and confidential information with sensitivity.
  • Comfortable working as part of a connected team, but self-motivated. Exceptionally detail-oriented. 
  • Manages phones, maintain calendars/follow-up systems, email.
  • Expert in MS Word, Outlook, Excel and PowerPoint. Proficient in Adobe Acrobat and Illustrator.
  • Maintained positive working relationships w/ customers, coworkers and management in a high volume and fast pace environment.
Customer Service Representative/Contact Rep., 08/2017 to 09/2018
Social Security AdministrationCity, STATE,
  • Provide assistance to beneficiaries and the general public in person, by telephone, or in writing. 
  • Notably committed to serving the general public, with the ability to build productive relationships and resolve complex  issues/inquiries.
  • Conduct interviews to determine the nature of the visit/call; explain technical information, gather facts, evaluate evidence and take action to resolve problems relating to all Social Security programs.
  • Obtain, clarify, and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits.
  • Recipient of the Exemplary Contribution or Service Award received on 23 August 2018 by District Manager Jolaunne Dempsey.
Center Consultant/Team Member , 03/2015 to 05/2017
FedEx Office And Print ServicesCity, STATE,
  • Recipient of President's Club 2015 for being the #2 Center in the Eastern Region given by District Manager Irin Cobian.
  • Conduct routine calls to ensure customers order satisfaction, collect payment arrangements and determine areas for improvement.
  • File and bin customers' orders upon completion and retrieve information as needed.
  • Analyzed and identified customers' needs and took the proper steps to substantially complete such needs with timeliness and certainty.
  • Operated, maintained and troubleshooted general office equipment such as: printers, copiers, computers, scanners (both hand place and oversize), Sony kiosk, and fax machines.
  • Managed multiple computer systems including: SSM, Legacy, Print Manager, Point of Sale (POS), Order To Pay (OTP), FedEx One, and Pre Production Application (PPA).
Operation Specialist Petty Officer (Active Duty), 07/2009 to 11/2012
US NavyCity, STATE,
  • While aboard my ship, I conducted training for newly arrived personnel including: in rate Operation Specialist training, general military, and Information systems training.
  • Acclimated to fast-paced, mission critical, and high-volume workloads demanding extreme attention to details and extended hours.
  • Directly responsible for the initiative of organizing a crew of 4 Sailors to revamp all decks at FRCMA Norfolk which improved the overall appearance of the command. My crew initiative resulted in a cost avoidance of $17,000 in funds to have it professionally done.
  • Accountable for issuing and receiving of Hazmat and cleaning supplies for 6 Divisions.
  • Responsible for the inventory, upkeep and maintenance of all ceremonial gear. Maintained 100% accountability of equipment, including stages, chairs, props and electrical equipment valued at $50,000.
Education and Training
Bachelor of Science: Informatics, Expected in 2017
Mercer University - Atlanta, GA
Certificate: Web Development , Expected in 2016
Shaw Academy - ,
Associate of Science: Information Technology, Expected in 2015
Georgia Military College - Fairburn, GA
High School Diploma: College Prep, Expected in 2009
Jonesboro High School - Jonesboro, GA
Activities and Honors
  • Making a Difference Award, GDMS Information Technology received 09 December 2019 by Senior Manager Bonnie Kriewald.
  • Exemplary Contribution or Service Award received on 23 August 2018 by District Manager Jolaunne Dempsey of Social Security Administration.
  • Certificate of Achievement for President’s List 2015 given by William D. Underwood.
  • Certificate of Achievement for Dean’s List 2013 given by Anita B. Wyche, Dean of Student Services.
  • Sailor of the Month received on 31 Aug 2012 given by LT W. Coward, Division Officer FRCMA Norfolk.
  • Good Conduct Award received on 07 Jul 2012 given by CDR B. A. Washburn, Officer In Charge FRCMA Norfolk.
  • Navy and Marine Corps Achievement Medal received on 12 May 2011 given by CDR N. J. Moyer, Commanding Officer USS Fort McHenry.
  • Humanitarian Service Medal received on 20 September 2010 given by CDR N. J. Moyer, Commanding Officer USS Fort McHenry.

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Mercer University
  • Shaw Academy
  • Georgia Military College
  • Jonesboro High School
Job Titles Held:
  • Customer Service Representative/Contact Rep.
  • Center Consultant/Team Member
  • Operation Specialist Petty Officer (Active Duty)
  • Bachelor of Science
  • Certificate
  • Associate of Science
  • High School Diploma

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