Customer Service Representative Resume Example Parking Transits Servicesarizona State University

CUSTOMER SERVICE REPRESENTATIVE

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

Core Strengths

Strong organizational skills
Excellent customer service even to difficult callers
Problem solving skills necessary to keep customers and clients satisfied
Strong work ethic leading to efficient and complete service
Ability to work a telephone switchboard

Telecommunication skills
Adaptive team player
Multitasking skills to continue speaking to a customer while searching for information
Ability to remain calm in stressful situations
Desire to learn more that can be applied to the job

Accomplishments

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.
Ability to work a telephone switchboard
Familiar with multiple computer programs and systems with a capacity to learn others
Multitasking skills to continue speaking to a customer while searching for information

Customer Interface

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Managed call flow with up to 80 calls in queue per minute.
Excellent customer service even to difficult callers
Ability to remain calm in stressful situations

Work Experience

05/2015 to 08/2015

Parking Transits ServicesArizona State University - Tempe, AZ

Regulates parking and traffic in an assigned visitor lot, collects appropriate parking fees, monies & validations from the customers based on the prescribed lot fee; counts money, gives change and issues receipts for funds received; enters transactions on the fee computer; and reconciles cash ticket sales, validation stamp tickets, no sales and disabled tickets.Collects cash and other negotiable instruments from the pay-by- space machines and meters.Prepares monies for deposit; maintains gatehouse and lot appearance and reports faulty equipment to the supervisor.Demonstrates customer service, greets customers by providing directions, parking alternatives, motorist assistance offered by the Department, and campus information upon request of visitors, students, staff and faculty.Counts parked vehicles, places holds on required spaces for reservation, sets-up signs and completes the forms required by the Department.Promptly notifies the assigned supervisor and/or other PTS staff of potential issues and problems via 2-way radio or telephone, including the report of mechanical failures.Checks permits and validation stamps to verify authorization and assists in the identification of stolen/altered permits.

03/2015 to 04/2016

Customer Service RepresentativeMacy's - Tempe, AZ

Responsible for ensuring the prompt resolution of customer e-mails, assisting store associate with credit card questions, operating credit card, signing customers up for credit card,running customers credit, safe guarding customer account , Internet 800# telephone calls, and LiveChat communication.Performing other duties as assigned.Answer and resolve customer service phone call inquiries.Respond to written inquiries from customers.Regular, dependable attendance and punctuality.

02/2014 to 03/2015

CashierWalmart - Phoenix, AZ

As a cashier at Walmart my responsibilities are, operating cash registers at the front of the store, greeting customers warmly as they make purchases.Scanning all items, process cash, check and credo't card transactions, deactivate security devices on bags and item purchased.Maintain the required amount of cash in registers and requesting price checks when necessary.Verifying customers ages when they buy restricted merchandise such as beer or wine.Cashier also clean work areas and returning merchandise to shelves and racks are other responsibilities and count register drawer at the beginning of shift under the supervision of a manager, then reconcile drawer at the end of shift by subtracting beginning register balance from the total amount collected in cash, checks and credit cards, the total purchases should be the same as recorded on the long register receipt.Also as a experienced cashier I get to train new cashiers on operational policies and procedures.

Educational Background

2015

High School DiplomaAlhambra High School - Phoenix, AZ, United State

Personal Information

Place of Birth: Liberia, West Africa
Date of Birth: 8th of June, 1997
Present Resident in Phoenix, Arizona
Sex: Female
Status: Single with no kids
Hobbies: Fashion, Theater Art, Dancing, Traveling, Movies
Education: Graduate from, Alhambra High School May 21, 2015

Willing to relocate: Anywhere

Skills

Active Listening
Sharp Problem Solver
Energetic work
Telecommunication SKills
Adaptive team player
Multi-Tasking
Mathematical Skill
Communications Skill
Reasoning ability
Physical Demands
Microsoft/Software
Cash handling
Professional and friendly
Strong public speaker

Additional Information

Contact Information: 602 491 6691

Resume Overview

Companies Worked For:

Parking Transits ServicesArizona State University
Macy's
Walmart

School Attended

Alhambra High School

Job Titles Held:

Customer Service Representative
Cashier

Degrees

High School Diploma

Customer Service Representative Resume Example

Resume Score: 90%

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