Customer Service Representative/Call Center
11/2016 to
02/2017
Convey Health Solutions
Decatur,
IL
My Job at Convey consists of taking called about Part D insurance for Medicare Members. I love the interaction with the members. I love helping them solve a problem or answer a questions for them concerning their medication. I enjoy working with the Doctors and Pharmacies to help them make decisions concerning members.
CNA
05/2016 to
09/2016
HCR Manor care
Decatur,
il
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
CNA
01/2016 to
05/2016
PRIMROSE RETIREMENT COMMUNITY
Decatur,
IL
Documented resident records on daily flow sheets. Tended to patients with chronic illnesses. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Sensitive to the needs of geriatric patients. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
CNA
07/2015 to
12/2015
IMBODEN CREEK LIVING CENTER
Decatur,
IL
Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Positioned residents for comfort and to prevent skin pressure problems. Provided transportation, assistance and companionship to clients.
DIPLOMA
2013
Macarthur High School
Decatur,
IL
Certification:
CNA
05/15
JOB CORPS
St Louis,
MO
Medical Assistant
2017
Midwest Tech Institute
Springfield,
Il
The program provides the Medical Assistant with entry-level theory and “hands-on” training in basic and routine clinical tasks. This will equip the Medical Assistant with the competencies required to perform in either a clinical or office capacity. The graduate will be able to assist in EKG, X-ray procedures, first aid and phlebotomy. He/She will be able to perform clinical procedures, preparing a patient for physical exams, and assisting the physicians with other exams. The Medical Assistant may help the physician with minor surgical procedures and can sterilize and care for instruments. In some venues, the Medical Assistant is expected to effectively handle administrative office procedures such as keyboarding, billing, coding, scheduling, transcription, insurance claims, and computerized record keeping. The Medical Assistant possesses a thorough understanding of health-related ethics and other business principles that bear on the practitioner's relationship with the patient. Students will be required to take the American Association of Medical Assistants' (AAMA) National Medical Assistant
Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
