Customer Service Representative/Call Center Resume Example
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CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER
Professional Summary
Compassionate and dependable CNA with hands-on experience in providing personal care to residents and clients suffering from different diseases. Outgoing team player who has a profound ability to communicate effectively at all levels of management. Proficient in prioritizing and completing tasks in a timely manner while demonstrating adaptability and flexibility. Natural ability to make patients feel at ease during medical procedures.
Licenses
CNA Certification
Skill Highlights
| Patient Care & Safety Vital Signs & Patient Monitoring
Know how of diagnostic testing
processesUnderstands medical procedures Trained in grooming and bathing assistance Charting expertise Understands mobility assistance needs Respiratory equipment training Documentation procedures expert Trained in catheter change and preparation Calm and level-headed under duress Medical terminology knowledge |
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Professional Experience
Customer Service Representative/Call Center11/2016 to 02/2017Central Maine Medical CenterDixfield , MEMy Job at Convey consists of taking called about Part D insurance for Medicare Members. I love the interaction with the members. I love helping them solve a problem or answer a questions for them concerning their medication. I enjoy working with the Doctors and Pharmacies to help them make decisions concerning members.
CNA05/2016 to 09/2016Central Maine Medical CenterFryeburg , MEProvided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
CNA01/2016 to 05/2016Central Maine Medical CenterNaples , MEDocumented resident records on daily flow sheets. Tended to patients with chronic illnesses. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Sensitive to the needs of geriatric patients. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
CNA07/2015 to 12/2015IMBODEN CREEK LIVING CENTERCity , STATEProvided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted nurses with cleaning rectal tube, G-tube,J-tube, and regular catheter insertion. Positioned residents for comfort and to prevent skin pressure problems. Provided transportation, assistance and companionship to clients.
Education and Training
DIPLOMA2013Macarthur High SchoolCity, State
Certification: CNA05/15JOB CORPS City, State
Medical Assistant2017Midwest Tech InstituteCity, StateThe program provides the Medical Assistant with entry-level theory and “hands-on” training in basic and routine clinical tasks. This will equip the Medical Assistant with the competencies required to perform in either a clinical or office capacity. The graduate will be able to assist in EKG, X-ray procedures, first aid and phlebotomy. He/She will be able to perform clinical procedures, preparing a patient for physical exams, and assisting the physicians with other exams. The Medical Assistant may help the physician with minor surgical procedures and can sterilize and care for instruments. In some venues, the Medical Assistant is expected to effectively handle administrative office procedures such as keyboarding, billing, coding, scheduling, transcription, insurance claims, and computerized record keeping. The Medical Assistant possesses a thorough understanding of health-related ethics and other business principles that bear on the practitioner's relationship with the patient. Students will be required to take the American Association of Medical Assistants' (AAMA) National Medical Assistant
Certification
Computer Skills
Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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Resume Overview
School Attended
- Macarthur High School
- JOB CORPS
- Midwest Tech Institute
Job Titles Held:
- Customer Service Representative/Call Center
- CNA
Degrees
- DIPLOMA 2013
Certification : CNA 05/15
Medical Assistant 2017
Certification
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