SEARCH

Customer Service Representative Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
My objective is to obtain dependable employment within a company that allows room for growth and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 8 years in retail and customer service. Solid team player with upbeat, positive attitude. Core Strengths Active listening skills Strong organizational skills Strong organizational skills Energetic work attitude Courteous demeanor Telephone inquiries specialist Large cash/check deposits expert Opening/closing procedures Accomplishments Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Skills
Work History
06/2004 to 03/2006
Customer Service RepresentativeDirectv Boise, id
  • Customer service, multitasking between phone lines and multiple computer programs.
  • Inbound and outbound phone calls.
  • Moved up from one department to the next.
  • Worked as a team member performing cashier duties, product assistance and cleaning.Resolved product/policy issues and shared benefits of new technology.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
12/2006 to 06/2008
Certified Bill Collector
  • CDI Affliated Services Boise, id Certified bill collector, customer service representative, multitasking between phone lines and computer programs, setting payment arrangements with debtors.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Executed outbound calls to existing customer base resulting in several increases in collecting debts.
  • Worked under strict deadlines and responded to service requests and emergency call- outs.
  • Earned "Top collector" several times in 2007.and 2008.
02/2012 to 08/2012
Bar Tender La Copa bar – Nampa, ID
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Developed highly empathetic client relationships and earned reputation for friendly customer service as well as fast and accurate paced service to customers.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Began running behind the bar duties within the second day of being employed by myself.
  • Expressed appreciation and invited customers to return to the bar.
  • Maintained adequate cash supply in cash drawers.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
09/2012 to 12/2013
Secretarty/ReceptionistMerritt Community College Campus – Oakland, CA

Assisting students with students activities, or any other assistance was needed. incoming and outgoing  phone calls as per Dr. Leila Chavez. Working with microsoft works, word, spreadsheets, and any other tasks that needed any type assistance.  Worked face to face with students and helped them or directed them as needed. Was responsible of creative design projects.  Type 60 wmp

Education
2003
Associate of Arts: Criminal Justice
Boise State University - ID
Obtained my GED. Criminal Justice
Treasure Valley Community College - Caldwell, ID
3 years of college Criminal Justice study. 1 year left to obtain my Associates degree in the Criminal Justice field Involved in internships and work study. Internships & work study
2011

Internships through College -
Police ride along. Records department at the Canyon county Court house. booking and releasing in Canyon County Jail. Work study positions
Personal Information
Tested Urine of clients and transported them to the Probation and Parole offices for final findings and additional screening, Once the final results were returned to the Drug court I would input individual results into protected government state records. Wicap Head Start-Preschool Program Secretary/Receptionist at front desk Classroom teachers aid in two different age groups eighteen months to three years old and the three to five year old age group. These experiences were very professional and each individual opportunity gave me great strength and knowledge for a wide variety of work experiences. Over the course of a couple years i did many things and learned many objectives that i take great value in and plan to use to succeed and excel in my future education, career, and employment opportunities.
Skills
approach, benefits, cashier, Criminal Justice, client, clients, Customer service, database, fast, multitasking, next, Police, sales, phone
Additional Information
  • Tested Urine of clients and transported them to the Probation and Parole offices for final findings and additional screening, Once the final results were returned to the Drug court I would input individual results into protected government state records. Wicap Head Start-Preschool Program Secretary/Receptionist at front desk Classroom teachers aid in two different age groups eighteen months to three years old and the three to five year old age group. These experiences were very professional and each individual opportunity gave me great strength and knowledge for a wide variety of work experiences. Over the course of a couple years i did many things and learned many objectives that i take great value in and plan to use to succeed and excel in my future education, career, and employment opportunities.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Directv Boise, id
  • Bar Tender La Copa bar
  • Merritt Community College Campus

School Attended

  • Boise State University
  • Treasure Valley Community College
  • Internships through College

Job Titles Held:

  • Customer Service Representative
  • Certified Bill Collector
  • Secretarty/Receptionist

Degrees

  • Associate of Arts : Criminal Justice

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri