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Customer Service Representative Resume Example

Resume Score: 80%

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Jamie
Monroe
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in [Software] with [Number] years of expertise in related roles. Maximizes seasonal employment as [Job Title], getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on [Number] years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Grasps company initiatives quickly as [Job Title], achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Hardworking [Job Title] bringing [Number] years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing [Number]-year background maintaining customer satisfaction and contributing to company success. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in [Product or Service] and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during [Number] years in [Industry]. Skilled call center professional versed in customer support protocols for [Product or Service]. Bring extensive high-call volume experience spanning [Number] years working with [Type] consumers. Superior computer skills and telephone etiquette. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in [Industry] best practices and related [Product or Service] options. Effectively drive revenue with skilled promotional and problem-solving abilities. Experienced Retail Sales Associate with [Number] years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [Number] years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism. Excellent communicator with [Number] years of Customer Service Representative experience in demanding call center environments. Highly familiar with [Product or Service], including [Type] competitors and offerings. Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language].

Skills
  • Order fulfillment
  • Sales expertise
  • Complaint resolution
  • Report preparation
  • Quick learner
  • Key holder experience
  • Multi-line phone talent
  • Money handling abilities
  • Stocking and replenishing
  • POS systems expert
  • Receiving support
  • CRM
  • Strategic sales knowledge
  • Administrative support
  • Shipping procedures understanding
  • Creative problem solving
  • Recordkeeping strengths
  • Data Entry
  • Retail store support
Education
Edgewood High SchoolEllettsville, IN06/2015High School Diploma
Work History
Subway- Customer Service Representative
Bloomington, IN12/2019 - 02/2020
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales and product add-on quotas.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Speedway- Customer Service Representative
Bloomington, IN06/2018 - 12/2019
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Responded to customer requests for products, services and company information.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Arby's- Customer Service Representative
Bloomington, IN11/2017 - 04/2018
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated customers on promotions to enhance sales.
  • Completed manual and machine counts of funds for transactions valued at over $[Amount].
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Subway
  • Speedway
  • Arby's

School Attended

  • Edgewood High School

Job Titles Held:

  • Customer Service Representative

Degrees

  • High School Diploma

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