customer service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • De-escalation Techniques
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Creative Problem Solving
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • CRM Software
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Customer Account Management
  • Issue and Complaint Resolution
  • Membership Inquiries and Renewals
  • Time Management
  • First-Tier Technical Support
  • Team-Oriented and Cooperative
  • Proactive Self-Starter
  • Raiser's Edge
  • Microsoft Office Suite
  • Administrative and Office Support
  • Excellent Attention to Detail
  • Proficiency in Microsoft Office and G Suite
  • Database Management
  • Invoice Preparation and Processing
  • Call Volume and Quality Metrics
  • Establishing and Maintaining Customer Relationships
  • NetSuite ERP
  • Patient and Empathetic
  • Sales Report Generation
  • Cultural Awareness and Sensitivity
  • Inventory Management
  • Promoting Brand and Company Identity
  • Microsoft Exchange
  • Inbound and Outbound Calling
  • Salesforce CRM
  • Oracle EnterpriseOne
  • Merchandise Orders and Exchanges
  • Strong Analytical and Problem Solving Skills
  • Inter-Department Collaboration
  • Sales Quota Achievement
  • Business Development
  • Document and Records Management
  • Regulatory Compliance
  • Refunds and Returns Management
  • Computer Proficiency
  • LiveChat Messaging
  • Billing Adjustments and Refunds
  • Complex Product Knowledge
  • Multi-Line Phone Systems
Work History
Customer Service Representative, 04/2019 - Current
Bowlero Corp Pembroke Pines, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Security Guard, 10/2020 - 04/2021
Medmen Orlando, FL,
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Monitored employee activities, confirming compliance with security regulations.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Performed cash drops while maintaining security and control of drop box.
  • Participated in staff meetings, special events and professional development activities.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Checked and verified photo identification prior to granting facility access.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Permitted entry with escort for approved persons into secure locations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
Mail Carrier, 06/2018 - 12/2019
Csg Systems Incorporated Anchorage, AK,
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses, delivering to approximately 500 customers per shift.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by 20%.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Helped customers by carrying oversized parcels inside residences.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
Cashier, 06/2016 - 06/2018
Food City Ringgold, GA,
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Generated routine reports and professional correspondence.
Associate of Arts: General Studies, Expected in 08/2025
Broward College - Fort Lauderdale, FL
Status -
High School Diploma: , Expected in 06/2016
North Miami Senior High School - North Miami, FL,
Status -
English :
Native or Bilingual:
Negotiated :
French :
Native or Bilingual:
Negotiated :
Spanish :
Professional Working:
Negotiated :

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Resume Overview

School Attended

  • Broward College
  • North Miami Senior High School

Job Titles Held:

  • Customer Service Representative
  • Security Guard
  • Mail Carrier
  • Cashier


  • Associate of Arts
  • High School Diploma

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