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customer service representative resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • Data evaluation
  • Customer relations
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Shipping and receiving understanding
  • In-store support
Experience
04/2018 to 07/2021
Customer Service Representative Brink's Incorporated Eureka, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
06/2014 to 01/2021
Customer Service Representative Brink's Incorporated Fresno, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Trained new employees on procedures and policies to maximize team performance.
06/2015 to 04/2018
Restaurant Waitress Ronni's Restaurant City, STATE,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Calculated charges, issued table checks and collected payments from customers.
09/2008 to 07/2015
Head Waitress Piccolo Milanos City, STATE,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Increased product sales by designing new menus and training employees on salesmanship.
  • Provided exceptional service to high volume of daily customers.
  • Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Served high volume of tables at once and simultaneously supervised serving staff.
Education and Training
Expected in 06/2011 to to
High School Diploma:
South Stokes High School - Walnut Cove, NC
GPA:
Expected in to to
:
Forsyth Technical Community College - Winston-salem, NC
GPA:

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Resume Overview

School Attended

  • South Stokes High School
  • Forsyth Technical Community College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Restaurant Waitress
  • Head Waitress

Degrees

  • High School Diploma
  • Some College (No Degree)

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