Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Retail Sales Associate with 20+ years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Also grasps company initiatives quickly as Department Supervisor, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Skills
  • Complaint resolution
  • Credit card processing
  • International sales support
  • Sales expertise
  • Inbound and Outbound Calling
  • Service standard compliance
  • Staff education and training
  • Retail materials management
  • Creative problem solving
  • Strategic sales knowledge
  • Account management
  • Good listening skills
  • Administrative support
  • Key holder experience
  • Stocking and replenishing
  • Professional telephone demeanor
  • Retail store support
Work History
Customer Service Representative, 09/2018 to Current
Control4 CorporationThousand Oaks, CA,
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided information to customers regarding Walmart's charge card and loyalty program and helped to open and activate new accounts.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Welcomed guests to establishment and maintained pleasant, friendly and professional demeanor at all times.
  • Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
Department Supervisor, 09/2018 to Current
Rooms To GoLeeville, TN,
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Handled cash register, returns and refunds.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Provided sales feedback to management to address concerns in sales reports.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Built and designed large displays weekly to promote specific products.
Lead Hairstylist, 09/2011 to 09/2018
Brookdale Senior LivingVirginia Beach, VA,
  • Processed payments by entering sales in register.
  • Suggested treatments and styles to suit customers' appearance and desired look.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Senior Hairstylist, 09/1994 to 08/2018
Gorgeous SalonCity, STATE,
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Processed payments by entering sales in register.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 10 daily customers.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Consistently received positive performance reviews from guests.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Suggested treatments and styles to suit customers' appearance and desired look.
Education
High School Diploma: , Expected in 06/1992
Yuba City High School - Yuba City, CA
GPA:
Associate of Arts: Cosmetology, Expected in 08/1994
West Gate Beauty College - Campbell, CA,
GPA:
Certifications

Certified Electric Pallet Jack Operator

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Resume Overview

School Attended

  • Yuba City High School
  • West Gate Beauty College

Job Titles Held:

  • Customer Service Representative
  • Department Supervisor
  • Lead Hairstylist
  • Senior Hairstylist

Degrees

  • High School Diploma
  • Associate of Arts

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