Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Active listening skills
Energetic work attitude
Adaptive team player
Sharp problem solver
Resolving issues in a timely manner
T-MobileChattanooga, TNCustomer Service Representative - Business Care05/2014 to 11/2016Answered customers' questions and addressed problems and complaints via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback to resolve any issues. Maintained top performing status and met goal requirements.
Peoples Home Equity Chattanooga , TNLoan Processor01/2013 to 03/2014Processed loans for loan officers by setting up their files, verifying employment, collecting credit and bank information, scheduling appraisals and inspections. Collaborated with team members to give exceptional service throughout the entire refinance or loan experience. Balanced the needs of multiple loan officers simultaneously in a fast-paced environment.
Education and Training
Associate of Applied Science:Pharmacy Technician Virgina College school of Business and Health, Chattanooga , TN, United States Maintained a 4.0 GPA while completing my associates degree.
Associate of Applied Science:EstheticsMiller Motte Technical College, Chattanooga, TN, United StatesLearned theory, law, and practical knowledge of skin care.