Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Seeding to enhance my career and professional experience as a Dental/Pharmacy Service Coordinator.
Customer interface expertise
Strong problem solving aptitude
Excellent attendance record
Strong drive for personal growth
Exceptional time management skills
Excellent work ethic
Customer Service RepresentativeFeb 2015 - Current Company NameCity, State
Member of first new hire class to simultaneously learn DPPO and DHMO
Proficient in all dental products including DPPO, DHMO and IFP
pharmacy immediately and took strictly pharmacy calls (215, 518, and 519) for
in full 8-week new hire training to learn Facets Medical in August 2016
the dedicated USAA dental line with pride and total knowledge, accurately documenting, researching and resolving customer service issues
and helped develop many CSAs including new hires and long-time employees
performed very well in surveys and call statistics
Referred unresolved customer grievances to designated departments for further investigation
Acted professionally and patiently when addressing negative customer feedback and defused volatile customer situations calmly and courteously
Sales RepresentativeFeb 2011 - Jul 2011 Company NameCity, State Conducted
basic marketing strategies through cold calling and door-to-door sales with CUTCO
DishwasherMay 2010 - Jan 2015 Company NameCity, State
Cleaned and maintained dishware and utensils
Assisted with kitchen prep as needed
Stocked kitchen and dining area supplies
Bachelor of Science: Marketing/Management2014 Pennsylvania State UniversityCity, State
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Pennsylvania State University
Job Titles Held:
Customer Service Representative
Bachelor of Science : Marketing/Management 2014
Create a job alert for [job role title] at [location].