Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to staff members.
Made reasonable procedure exceptions to accommodate unusual customer requests.Trained staff on how to improve customer interactions.
Ensured customer satisfaction under high volume orders. Trained other staff in operations of my department.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes. Obtained Life Insurance License with the state of California.
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