customer service representative resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Experienced professional with 5+ yrs of retail energy experience in a fast-paced environment providing and supporting to residential and commercial clients.
Analytical with high-level organizational abilities,motivated at meeting goals and metrics.
Dedicated team player,easily adaptable to change while striving to learn new concepts while embracing new challenges. Excellent visual and written communication skills,adapt at building rapport and creating long-lasting professional relationships
Skills and Competences
Issue Resolution
Business Development/Supervising
Interpersonal Skills
Brand Awareness
Microsoft Office Suite and event Planning
Administrative/Calendaring
ERCOT
Data Entry
COUPA/WebEx/Zoom/Teams
Microsoft Office Suitev
Skills
Credit card payment processing
Report generation
Report creation
Office equipment proficiency
Experience
Customer Service Representative, 11/2015 - 11/2021 Jubitz – Portland, OR,
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Reviewed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts.
Recommended improvements to products and services to mitigate complaints.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Customer Service Representative, 10/2008 - 11/2015 Jubitz – Vancouver, WA,
Cashier duties included: Customer service inquiries,fast checkouts,cash management and accountability.
Provided high-level customer service experience to all customers by actively listening to their request and providing accurate solutions to their complaints.
Floor support duties included answering questions,assisting customers,stocking shelves,reorganizing shelves and displays.
Assisted floor agents with the training and development to ensure all customers were receiving high level customer service experience.
Collected money from registers for the nightly reset and sorted returns and assisted customers with bill payments.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Worked with supervisor to develop customer service improvement initiatives.
Exceeded company productivity standards on consistent basis.
Customer Service Representative, 01/2007 - 08/2008 Jubitz – Portland, OR,
Assisted customers with a warm and friendly attitude
Served as account manager handling transactions whether crediting an account or receiving payment
Managed switchboard with high call volume and very fast pace
Followup unresolved issues and reconciled accounts
Forwarded payments to clients as needed and maintained database for records
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Made outbound calls to obtain account information.
Assessed customer needs and upsold products and services to maximize sales.
Reviewed account and service histories to identify trends and issues.
Exceeded company productivity standards on consistent basis.
Education and Training
High School Diploma: , Expected in 05/2002 - Bastrop High School - Bastrop, LA GPA: Status -
Associate of Science: , Expected in 02/2012 - University of Phoenix - Houston, TX, GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.