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Customer Service Representative/Assistant Night Manager Resume Example

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CUSTOMER SERVICE REPRESENTATIVE/ASSISTANT NIGHT MANAGER
Professional Summary

Hardworking Customer Service Representative with 8+ years of experience working with retail. Trained in project and time management with extensive knowledge of customer care and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful night manager with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Key stakeholder relationship building
  • Retail store support
  • Complaint resolution
  • Training development aptitude
  • Staff education and training
  • Stocking and replenishing
  • Multi-line phone talent
  • Shipping procedures understanding
  • Sales expertise
  • Report preparation
  • Order fulfillment
  • Warehousing functions
  • Credit card processing
  • Professional telephone demeanor
Work History
Customer Service Representative/Assistant Night ManagerFoodland Supermarket Inc. – Owensboro, KY
Liaison RepresentativeUS Bank Home Mortgage – Owensboro, KY
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
  • Monitored day-to-day activities of [Type] company and employees, noting areas needing improvement and implementing plans for rectification.
  • Facilitated communication between [Type] and [Type] parties.
  • Analyzed data to assess and report on identifiable and relevant trends.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Evaluated approvals against established bank and government lending standards.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Handled any conditions sent from underwriting departments.
  • Fielded customer complaints and provided solutions.
  • Explained different types of loans pertaining to client situations.
  • Reviewed loan files and updated to match current standards.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
Insurance/Loan ProcessorWorld Financial Corporation – Owensboro, KY
  • Checked packages for appropriate documentation.
  • Set up and completed loan submission packages.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Maintained long-term relationships with customers to provide best-in-class customer service.
  • Issues reports for old and new loans based on field inspections of loan sites.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Looked over and approved various types of loans.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
Phlebotomy Technician, 01/2016 to 01/2017
Plasma Biological Services – Owensboro, KY
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Logged patient information and recorded results into system.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Education
High School Diploma: 05/2000
Owensboro High School - Owensboro, KY
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Resume Overview

Companies Worked For:

  • Foodland Supermarket Inc.
  • US Bank Home Mortgage
  • World Financial Corporation
  • Plasma Biological Services

School Attended

  • Owensboro High School

Job Titles Held:

  • Customer Service Representative/Assistant Night Manager
  • Liaison Representative
  • Insurance/Loan Processor
  • Phlebotomy Technician

Degrees

  • High School Diploma : 05/2000

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