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customer service representative assistant manager resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style. Proficient in operating transportation equipment, updating computer systems and coordinating paperwork. Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in kitchen management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Louisiana-Certified CNA bringing a little over two years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Experienced Delivery professional versed in schedules coordination, load inspections and route planning. Solid communication and problem-solving abilities. Valid Chauffeurs license in Louisiana. Proven skills in planning and accomplishing deliveries of medical supplies and patients. Knowledgeable about safety regulations and recordkeeping requirements. Highly communicative Transport Specialist experienced in using technology to identify best travel routes.

Skills
  • Stocking and replenishing
  • Strategic sales knowledge
  • Account management
  • Shipping procedures understanding
  • Money handling abilities
  • Service standard compliance
  • Complaint resolution
  • Retail materials management
  • Medical terminology knowledge
  • Credit card processing
  • Order fulfillment
  • Multi-line phone talent
  • Retail store support
  • Staff education and training
Work History
01/2019 to 03/2020
Customer Service Representative/Assistant Manager Circle K City, STATE,
  • Supervised six Customer Service Representatives in providing excellent customer service to callers requiring assistance for questions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Recorded actions taken, issues resolved and logged and reported information weekly to effectively manage customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided back up for customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Effective liaison between customers and internal departments.
  • Optimized customer support by establishing collaborative service environment.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
03/2018 to 09/2019
Transport Specialist/Materials Technician/Certified Nursing Assistant Post Acute Medical City, STATE,
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Participated in extracurricular activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Answered call lights and supported patient comfort and safety by adJessicag bed rails and equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurses informed of changes.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
08/2015 to 11/2017
Head Grill Cook/ Asst. Kitchen Manager Dukes Seafood & Steak House City, STATE,
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Oversaw food preparation and monitored safety protocols.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Checked and tested foods to verify quality and temperature.
  • Coordinated and organized all restaurant inventory.
Education
Expected in to to
High School Diploma:
Live Oak High School - Watson, LA
GPA:

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Resume Overview

School Attended

  • Live Oak High School

Job Titles Held:

  • Customer Service Representative/Assistant Manager
  • Transport Specialist/Materials Technician/Certified Nursing Assistant
  • Head Grill Cook/ Asst. Kitchen Manager

Degrees

  • High School Diploma

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