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Customer Service Representative Agent Resume Example

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CUSTOMER SERVICE REPRESENTATIVE AGENT
Summary

Personable and dedicated Customer Service skills with extensive experience in a healthcare field and call center industry . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients and patients . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Energetic and reliable over well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Skills
  • Report creation
  • Credit card payment processing
  • Store maintenance
  • Promotional support
  • High-energy attitude
  • Stockroom procedures
  • Microsoft Office expertise
  • Office equipment proficiency
  • Problem-solving abilities
  • Receptionist and secretary or call center regulations knowledge
  • System implementation
  • Customer relations
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Flexible
  • Data entry
  • Document control
  • Microsoft Office Specialist Certified
  • Service-oriented mindset
Experience
Customer Service Representative Agent07/2020 to CurrentFaneuil INC Company Orlando, FL

Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.

• Maintains sincere interest in providing stellar customer care.

• Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.

• Exercises independent thinking in meeting customer expectations.

• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.

• Ability to process information quickly and accurately.

• Ability to handle routine customer transactions.

• Ability to work under time constraints.

• Ability to understand and apply new concepts.

• Ability to analyze information and evaluate results.

• Ability to effectively deal with complex customers.

• Ability to create positive customer relationships by defusing angry and upset customers.

• Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.

• Attention to detail-documentation and follow-up.

Secretary/ Receptionist / Neonatal Dispatcher 01/2008 to 06/2020Winnie Palmer HospitalOrlando, FL
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed patients to appropriate personnel or to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Responded to nurses and doctors and issues by sending down a healthcare team for mother and baby deliveries .
  • Scheduled and confirmed appointments.
  • Answered calls to help over 10 doctors and nurse or nurse practitioners each in a fast -paced time frame .
  • Sorted incoming mail and directed to correct personnel each day.
  • Accurately and efficiently responded to over 50 nurses and doctors daily requests.
  • Scheduled and dispatched over 10 nurses and doctors or nurse practitioners daily to assistance calls based on caller locations and available employees for new born babies transfers .
  • Tracked all changes in computer system to keep records current and accurate.
  • Managed daily delivery and work schedules to maximize coverage.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send nurses and doctors for assistance.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reported delays, accidents or other traffic and transportation situations.
  • Handled all delegated tasks, including sending off blood orders and faxing paperwork off for surgeries or moving babies in the system Thur-out the unit . Also thinning baby charts for nurses .
  • Answering patient calls .
  • Admit new born babies into the sunrise system
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Overnight Stocker03/2007 to 12/2007Walmart supercenter Kissimmee, FL
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Assessed floor displays to determine which merchandise required restocking.
  • Frequently communicated with vendors to determine backorder availability and future inventory.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Assisted customers based on currently available product, promotional and policy information.
  • Loaded and unloaded 2 delivery trucks or vans per night to maintain store's inventory.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Notified managers immediately of any spills or issues, enabling quick clean-up and remediation.
  • Checked shelves in multiple departments to ascertain which merchandise required replenishment.
Education and Training
High School Diploma05/2003Jones High SchoolOrlando, FL
Reference

Carmen Miller

407-310-8843

Dalta James

407-580-7440

Salina Policart

402-616-8449

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Resume Overview

Companies Worked For:

  • Faneuil INC Company
  • Winnie Palmer Hospital
  • Walmart supercenter

School Attended

  • Jones High School

Job Titles Held:

  • Customer Service Representative Agent
  • Secretary/ Receptionist / Neonatal Dispatcher
  • Overnight Stocker

Degrees

  • High School Diploma 05/2003

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