Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound calls in phone queues to improve call flow. Assisted in mail room sorting incoming mail orders, placing orders, and payments.
Guaranteed positive customer experiences and resolved all customer complaints.Managed cash stock and inventory balances accurately.Expressed appreciation and invited customers to return to the store.Recommended, selected and helped locate merchandise based on customer needs and desires.Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contacted insurance providers to verify correct insurance information and get authorization for proper billing and approval to repair damages. Organized paint color files. Developed more efficient filing systems and customer database protocols.
Interacted with customers in a friendly and timely manner. Retained valid proof of insurance and registration in vehicle at all times.Conducted daily DOT pre-trip inspections according to a set checklist.Balanced and handled expense accounts for each trip.Submitted reports on the condition of the truck at the end of each trip.Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation. Recorded expenses and maintained receipts. Picked up customers in a timely and accurate manner. Transported customers to homes, Dr. appointments, and other destinations in safe and timely manner. Maintained telephone and radio contact with dispatcher.
Cook, America's Assisted Living, 2012-2013
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