Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
I am a dedicated worker with years of customer service experience from retail sales to call center work. I am able to adapt to changing policies and continue to provide excellent customer service.
Skills
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Experience
Customer Service Representative | 10/2018 to CurrentRyder System - Bensenville , IL
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provide customers support and assistance with any questions they had regarding the line of business they were calling about.
Customer Service Cashier | 03/2017 to 08/2018Raising Canes Chicken - Westmont , IL
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Properly verified customer identification for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Counted product stock to maintain inventory records.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Operated cash register, collected payments and provided accurate change.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Welcomed customers, offering assistance to help find necessary store items.
Member Service Associate | 03/2015 to 03/2018Gesa Credit Union - Tukwila , WA
- Assisted in maintaining accurate records by verifying and updating member account information.
- Offered exceptional customer service to differentiate and promote company brand.
- Kept member service area clean and neat with well-stocked supplies and fliers.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cross-Trained in multiple areas to better assist the company as needed.
- Handled creating membership accounts and upsold member's to the premium membership.
- Upsold the Company's line of Credit
- Filled out credit card applications
- Rang up member purchases
- Handled Returns
- Answered the phone
Member Service Associate/Customer Service Cashier | 03/2012 to 10/2014Sam's Club - City , STATE
- Operated cash register to accept various payments for selected merchandise and services.
- Stocked convenience items to maintain product levels.
- Rotated product, removing outdated items to maximize freshness.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Completed cleaning duties, including lot maintenance, mopping up spills, emptying trash and wiping down gas pumps.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Answered phone calls to assist customers with questions
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Stayed up to date on current item discounts to support promotions.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Properly verified customer identification for alcohol or tobacco purchases.
- Operated cash register, collected payments and provided accurate change.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Monitored sales events, added new merchandise and rang up purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Processed returned items in accordance with store policy.
Education and Training
Troy High School - - City | High School Diploma05/2010
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Resume Strength
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- Measurable results
- Strong summary
Resume Overview
School Attended
- Troy High School
Job Titles Held:
- Customer Service Representative
- Customer Service Cashier
- Member Service Associate
- Member Service Associate/Customer Service Cashier
Degrees
- Troy High School - City | High School Diploma
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