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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

I am a dedicated worker with years of customer service experience from retail sales to call center work. I am able to adapt to changing policies and continue to provide excellent customer service.

Skills
  • High-energy attitude
  • Sales expertise
  • Adaptive team player
  • Customer relations
  • Retail sales customer service
  • Call center experience
Experience
Customer Service Representative | 10/2018 to CurrentAlorica Inc. - St Joseph, MO
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provide customers support and assistance with any questions they had regarding the line of business they were calling about.
Customer Service Cashier | 03/2017 to 08/2018Fast Gas - Wathena, KS
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Counted product stock to maintain inventory records.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Welcomed customers, offering assistance to help find necessary store items.
Member Service Associate | 03/2015 to 03/2018Sam's Club - Saint Joseph, MO
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Kept member service area clean and neat with well-stocked supplies and fliers.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Cross-Trained in multiple areas to better assist the company as needed.
  • Handled creating membership accounts and upsold member's to the premium membership.
  • Upsold the Company's line of Credit
  • Filled out credit card applications
  • Rang up member purchases
  • Handled Returns
  • Answered the phone
Member Service Associate/Customer Service Cashier | 03/2012 to 10/2014Sam's Club - Saint Joseph, MO
  • Operated cash register to accept various payments for selected merchandise and services.
  • Stocked convenience items to maintain product levels.
  • Rotated product, removing outdated items to maximize freshness.
  • Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
  • Completed cleaning duties, including lot maintenance, mopping up spills, emptying trash and wiping down gas pumps.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Answered phone calls to assist customers with questions
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Stayed up to date on current item discounts to support promotions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Processed returned items in accordance with store policy.
Education and Training
Troy High School - - Troy, KS | High School Diploma05/2010
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Resume Overview

Companies Worked For:

  • Alorica Inc.
  • Fast Gas
  • Sam's Club

School Attended

  • Troy High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Cashier
  • Member Service Associate
  • Member Service Associate/Customer Service Cashier

Degrees

  • Troy High School - Troy, KS | High School Diploma

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