Call Center Representative versed in customer support in high call volume environments. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Developed effective relationships with all call center departments through clear communication.Properly directed inbound calls in phone queues to improve call flow.
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