Customer Service Representative Resume Example Select Medical Corporation

CUSTOMER SERVICE REPRESENTATIVE

Summary

Through all the companies that I have been apart of , I have gained experience to Work well with customers in situations good or bad. I have gained cash handling skills and a persuasive demeanor when it comes to up saling products. I am always on time for my scheduled position as money is just as important to me as it is the company. I tend to work well with others and make Many friends no matter where I go. I am a frequent shopper of Aldi's grocery store and also a member of the Facebook group “Aldi's nerds “ and am therefore already familiar with several products In the store. I'd love to be apart of the team.

Skills

Credit card payment processing
Report creation
Adaptive team player
Inbound and outbound calling
Sales expertise
Inventory control
Problem-solving abilities
Organizational strengths
Stockroom procedures

Active listening
Conflict resolution
Retail sales customer service
High-energy attitude
Courteous demeanor
Customer relations
Office equipment proficiency
Business development understanding

Experience

December 2019 to Current

Select Medical CorporationGarland , TXCustomer Service Representative

Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Reviewed account and service histories to identify trends and issues.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
Documented conversations with customers to track requests, problems and solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Contributed to [Number]% sales by improving lead-generation and sales-tracking methods.
Consulted with customers to determine best methods to resolve service and billing issues.
Reduced process lags and effectively trained team members on best practices and protocol.
Worked with managers to develop service improvement initiatives.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Maintained revenue streams by exhausting every option before offering refunds.
Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
Set up and activated customer accounts.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Escalated customer concerns, store issues and inventory requirements to supervisors.

May 2019 to Current

Midwest HealthShawnee , KSHousekeeper

Replenished hotel amenities such as drinking glasses and writing supplies.
Washed and polished glass windows and doors to keep entryways clear and professional.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Swept and vacuumed floors, hallways and stairwells.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
Requested maintenance orders to fix non-working equipment and address any room damage.
Swept and damp-mopped private stairways and hallways.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Implemented innovative [Type] step-savers, reducing average cleaning time per room from [Number] minutes to [Number] minutes.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Collected trash from receptacles and surfaces, discreetly removing items for disposal.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
Collected trash from premises and removed to designated areas to alleviate bad odors.
Organized supplies for efficient use based on expected customer needs.
Saved $[Amount] in annual labor costs through [Action] and [Action].
Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Kept utility sink rooms in clean, neat and orderly condition.
Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Coached new [Job title]s by demonstrating approved cleaning procedures.
Trained [Number] new employees to meet all quality and efficiency goals, boosting customer satisfaction rating [Number]%.
Set up and cleaned banquet and conference rooms.
Provided deep cleaning services for areas in need of additional sanitation.
Stripped floors using electrical cleaning equipment.
Spot cleaned carpets using industrial carpet cleaner.
Supplied guests with extra towels and toiletries when requested.
Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
Cleaned and returned vacant rooms to occupant-ready status.
Dusted ceiling air conditioning diffusers and ventilation systems.
Checked [Number] rooms per day to verify vacancies post-checkout.
Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
Cleaned rooms to satisfaction of over [Number] daily clients.
Reduced average cleaning time per room from [Number] to [Number] minutes.
Reported all maintenance issues to the housekeeping status board.
Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
Replaced sheets and pillowcases daily and used hospitality corners on all beds.
Replaced sheets and pillowcases daily and used hospitality corners on all beds.
Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
Interacted pleasantly with clients and patrons when performing daily duties.

May 2019 to September 2019

Firstservice ResidentialHardeeville , SCFront Desk Agent

Stayed current on local attractions and special events to help guests with entertainment options.
Monitored reservations to track incoming parties and special events.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Posted charges, updated accounts and issued bills to departing guests.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Managed customer complaints and rectified issues to complete satisfaction.
Coordinated with internal departments to handle wide range of guest needs.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, [Type] and [Type] entertainment.
Set and optimized employee schedules to secure proper coverage for all shifts.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Responded to inquiries and room requests made online, by phone or email.
Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention by [Number]%.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
Computed guest billings and posted charges to room accounts.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Provided key administrative support to [Number] coworkers, taking on tasks like [Task] and [Task] during peak times.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Set guest and group reservations and processed check-ins and check-outs.
Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Issued room keys to guests upon check-in and answered questions regarding proper use.

January 2017 to May 2019

Revolution FoodsAustin , TXServer

Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Managed closing duties, including restocking items and reconciling cash drawer.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Promoted desserts, appetizers and specialty drinks.
Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Placed reservations through phone and email into [Software].
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Prepared salads and appetizers to back up kitchen staff.

Education and Training

May 2015

Harris County High School
City, State
High School Diploma

Resume Overview

School Attended

Harris County High School

Job Titles Held:

Customer Service Representative
Housekeeper
Front Desk Agent
Server

Degrees

High School Diploma

Customer Service Representative Resume Example

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