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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Through all the companies that I have been apart of , I have gained experience to Work well with customers in situations good or bad. I have gained cash handling skills and a persuasive demeanor when it comes to up saling products. I am always on time for my scheduled position as money is just as important to me as it is the company. I tend to work well with others and make Many friends no matter where I go. I am a frequent shopper of Aldi's grocery store and also a member of the Facebook group “Aldi's nerds “ and am therefore already familiar with several products In the store. I'd love to be apart of the team.

Skills
  • Credit card payment processing
  • Report creation
  • Adaptive team player
  • Inbound and outbound calling
  • Sales expertise
  • Inventory control
  • Problem-solving abilities
  • Organizational strengths
  • Stockroom procedures
  • Active listening
  • Conflict resolution
  • Retail sales customer service
  • High-energy attitude
  • Courteous demeanor
  • Customer relations
  • Office equipment proficiency
  • Business development understanding
Experience
December 2019 to Current
Circle K Corp.Pine Mountain , GACustomer Service Representative
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Reviewed account and service histories to identify trends and issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Contributed to [Number]% sales by improving lead-generation and sales-tracking methods.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Worked with managers to develop service improvement initiatives.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
May 2019 to Current
Callaway Gardens ResortPine Mountain , GAHousekeeper
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Swept and vacuumed floors, hallways and stairwells.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Swept and damp-mopped private stairways and hallways.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Implemented innovative [Type] step-savers, reducing average cleaning time per room from [Number] minutes to [Number] minutes.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
  • Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Organized supplies for efficient use based on expected customer needs.
  • Saved $[Amount] in annual labor costs through [Action] and [Action].
  • Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Trained [Number] new employees to meet all quality and efficiency goals, boosting customer satisfaction rating [Number]%.
  • Set up and cleaned banquet and conference rooms.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Stripped floors using electrical cleaning equipment.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Supplied guests with extra towels and toiletries when requested.
  • Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
  • Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
  • Cleaned rooms to satisfaction of over [Number] daily clients.
  • Reduced average cleaning time per room from [Number] to [Number] minutes.
  • Reported all maintenance issues to the housekeeping status board.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
  • Interacted pleasantly with clients and patrons when performing daily duties.
May 2019 to September 2019
Mountain Top Inn And ResortWarm Springs , GAFront Desk Agent
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Monitored reservations to track incoming parties and special events.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, [Type] and [Type] entertainment.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Responded to inquiries and room requests made online, by phone or email.
  • Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention by [Number]%.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
  • Computed guest billings and posted charges to room accounts.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Provided key administrative support to [Number] coworkers, taking on tasks like [Task] and [Task] during peak times.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
January 2017 to May 2019
Crickets Restaurant Pine Mountain, GAServer
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Promoted desserts, appetizers and specialty drinks.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Placed reservations through phone and email into [Software].
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Prepared salads and appetizers to back up kitchen staff.
Education and Training
May 2015
Harris County High School
Hamilton, GA
High School Diploma
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Resume Overview

Companies Worked For:

  • Circle K Corp.
  • Callaway Gardens Resort
  • Mountain Top Inn And Resort
  • Crickets Restaurant

School Attended

  • Harris County High School

Job Titles Held:

  • Customer Service Representative
  • Housekeeper
  • Front Desk Agent
  • Server

Degrees

  • High School Diploma

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