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Customer Service Representative Resume Example

Resume Score: 80%

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Carmen
Eggleston
Professional Summary

Enthusiastic capable worker with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Skills
  • Activity scheduling
  • Staff management
  • Client service
  • Professional demeanor
  • Social perceptiveness
  • Contract preparation
  • Document control
  • Creativity
  • Written communication
  • Verbal communication
  • Relationship building
  • Business correspondence
  • Schedule management
  • Project support
  • Dependable and reliable
  • Administrative tasks
Education
DePaul UniversityChicago, ILExpected in 06/2022Bachelor of Science: Biochemistry
Work History
Target- Customer Service Representative
Minneapolis, United States09/2018 - 01/2019
  • Responded to customer requests for products, services and company information
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Educated customers on promotions to enhance sales
  • Cultivated customer loyalty, promoted repeat customers and improved sales
Minnesota Acts Now- Assistant
Minneapolis, Minnesota09/2016 - 09/2018
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Transferred and directed phone calls, guests and mail to correct staff members
  • Attended to office operations and required paperwork
American Youth Foundation- Camp Counselor
Miniwanca, MI06/2019 - 08/2019
  • Provided first-aid for accidents and injuries or during emergency situations
  • Developed stimulating and age-appropriate arts and crafts activities
  • Ensured activities and field trips ran smoothly and in accordance with AYF rules and safety regulations
  • Coordinated and lead a range of different age groups and activities for small groups of recreational users
  • Instructed participants on safety techniques and specific activity requirements
  • Enhanced activity strategies to help users of different ability levels engage in activities
  • Boosted diversity of recreational offerings by developing and overseeing new exciting programs
  • Kept accurate participant records, including attendance, discipline, medication log, and accident or injury reports
  • Communicated with parents about participants' experiences and reported concerns to a superior
  • Established emergency procedures for camp in event of serious or critical injury or incident
  • Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills
  • Served as an exceptional role model throughout the AYF program and associated activities
  • Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance
  • Cultivated positive relationships with children by interacting during group and personal activities
  • Collaborated with other camp counselors to create an atmosphere of fun and learning
  • Taught campers various skills, including how to safely start campfires, how to rock climb and methods to avoid poisonous outdoor plants
Presbyterian Homes And Services- Food Service Worker
Plymouth, Minnesota06/2016 - 09/2016
  • Used downtime to prepare ingredients and restock supplies for expected busy periods
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Prepared recipe ingredients by washing, peeling, cutting and measuring
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Replenished condiments, coffee, other beverages, and general supplies while maintaining cleanliness of service areas
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
  • Inspected equipment such as refrigerators and warming lamps every day to check compliance with safe operating levels
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Resume Overview

Companies Worked For:

  • Target
  • Minnesota Acts Now
  • American Youth Foundation
  • Presbyterian Homes And Services

School Attended

  • DePaul University

Job Titles Held:

  • Customer Service Representative
  • Assistant
  • Camp Counselor
  • Food Service Worker

Degrees

  • Bachelor of Science : Biochemistry

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