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Customer Service Representative Resume Example

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CF
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Complaint resolution
  • Order fulfillment
  • Credit card processing
  • Good listening skills
  • Strategic sales knowledge
  • Warehousing functions
  • Creative problem solving
  • Medical terminology knowledge
  • Shipping procedures understanding
  • Route dispatch
  • POS systems expert
  • Stocking and replenishing
  • Money handling abilities
  • Keyboarding
  • Written and oral communication
  • LiveChat
  • Call center operations
  • Multi-line phone talent
Work History
11/2019 - CurrentCustomer Service Representative | HGS - Peoria, IL
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Regularly exceeded ACH times
  • Maintained a 33% response rate
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
11/2018 - 08/2019Warehouse Picker | SC2 - Bartonville, IL
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Moved and lifted heavy loads of merchandise using pallet jack equipment.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Entered package information into company's computer system using CAT Software with high degree of accuracy.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
07/2016 - 11/2018Personal Shopper | Walmart - East Peoria, IL
  • Developed team communications and information for huddle meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Increased customer satisfaction by resolving Site to Store issues.
12/2009 - 02/2010Customer Service Representative | Afni Inc. - Peoria, IL
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
Education
05/2005Volunteer Comprehensive High, Church Hill, TNHigh School Diploma:
Illinoia Central College, East Peoria, ILAssociate of Applied Science: General Studies
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Resume Overview

Companies Worked For:

  • HGS
  • SC2
  • Walmart
  • Afni Inc.

School Attended

  • Volunteer Comprehensive High
  • Illinoia Central College

Job Titles Held:

  • Customer Service Representative
  • Warehouse Picker
  • Personal Shopper

Degrees

  • High School Diploma :
    Associate of Applied Science : General Studies

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