Diligent individual offering 15-year record in financial management and customer support with a strong aptitude for working with little supervision. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Dedicated at processing high volumes of error-free transactions and meeting departmental goals. Offering years of experience in quickly resolving accounting/technical issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
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