Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Diligent individual offering 15-year record in financial management and customer support with a strong aptitude for working with little supervision. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Dedicated at processing high volumes of error-free transactions and meeting departmental goals. Offering years of experience in quickly resolving accounting/technical issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

  • Report generation
  • Promotional support
  • Office equipment proficiency
  • Sales expertise
  • Data evaluation
  • Retail sales customer service
  • Product organization
  • Call center experience
  • Problem-solving abilities
  • Clerical support
  • Courteous demeanor
  • Customer relations
  • Inbound and outbound calling
  • Technologically savvy
  • Credit card payment processing
Customer Service Representative, 02/2018 - Current
Copart Baltimore, MD,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Translated services for my team to serve Spanish-speaking customer needs.
Customer Service Professional, 12/2017 - 12/2018
Winebow Cary, NC,
  • Maximized customer satisfaction by handling customers' email and telephone interactions each day.
  • Consulted with customers regarding retail and fraud needs, addressing membership and other purchases concerns.
  • Addressed customers retail and fraud needs concerning membership and other purchases concerns as a supervisor for the overseas call centers.
  • Placed orders for customers on a daily basis.
  • Kept up with current product trends to effectively answer the questions of customers.
  • Served as the company's only bi-lingual customer service professional.
Sales Associate, 07/2011 - 12/2013
Concentrix Corp. Pa, PA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 50% or more.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed orders through Chico's electronic system and coordinated product deliveries.
  • Helped average of 40 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Facilitated smooth and timely product launches and delivered exceptional customer service to enable account retention and growth.
Loan Officer/Accountant, 09/2001 - 12/2008
Toled Teachers' Credut Union Ltd City, STATE,
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Provided expert financial advice on mortgage and both educational and personal loans.
  • Performed daily maintenance of loan applicant database.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
Associate of Applied Science: Accounting And Business Management, Expected in 06/2010
Corozal Community College Junior College - Corozal Town, Belize, CA,
  • 3.61 GPA
  • Dean's List Honoree, all semesters, 2009 & 2010
  • Major in Accounting
  • Ranked in Top 1% of class
  • Honor Roll, first distinction in accounting class.

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School Attended

  • Corozal Community College Junior College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Professional
  • Sales Associate
  • Loan Officer/Accountant


  • Associate of Applied Science

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