customer service representative resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.

Talented Machine Operator excels in equipment operation, setup and testing. Hardworking team player skilled in maintenance and repair of metal production and plastic extrusion equipment. Safely and efficiently lifts heavy loads daily, employing approved lifting techniques and protective support devices.

Skilled Quality Control Inspector focused on performing appropriate and useful analysis of products and component materials in order to drive quality improvements in manufacturing environments.

Forward-thinking Manager with project management experience in manufacturing environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

  • Order Fulfillment
  • Inbound and Outbound Calling
  • Complaint resolution
  • Sales expertise
  • Key holder experience
  • Account management
  • POS systems expert
  • Staff education and training
  • Stock management
  • Multi-line phone talent
  • Shipping procedures understanding
  • Retail materials management
  • Warehousing functions
  • Creative problem solving
  • Money handling abilities
  • Medical terminology knowledge
  • Stocking and replenishing
  • Good listening skills
  • Machinery Operations
  • Assembly and Production
  • Machine Operation
  • Quality Assurance Controls
  • Power and Hand Tools
  • Assembly Procedures
  • Safety and compliance
  • Equipment monitoring
  • Equipment operation
  • Manufacturing
  • Logistics
  • Materials management
  • Work order review
  • Machine Calibration
  • Worksite safety
  • OSHA guidelines
  • Production deadline management
  • Assembly protocols
  • Machinery operation
  • Forklift Operation
  • Sales and Marketing
  • Staff Management
  • Strategic planning
  • Policies and procedures
  • Operations management
  • Job inspections
  • Project Management
  • Contract Management
  • Coaching and mentoring
  • Verbal and written communication
  • Scheduling
  • Repair
  • Packaging
  • Quality Management
  • Blueprint understanding
  • Employee supervision
  • Product tests
  • Non-destructive testing
  • Inspection protocols
  • Leadership
  • Supervision
  • Automated testing
  • Survey Design
  • Pre-Release Test Scheduling
  • Test implementation
  • Automation knowledge
  • Documentation skills
  • Non-destructive testing
  • Sampling procedures
  • Production expertise
  • Database Management
  • Visual inspections
  • Production methods
  • Materials inspections
  • Performance testing
Work History
Customer Service Representative, 01/2020 to Current
CarmaxRoanoke, VA,
  • Provided primary customer support to internal and external customers.
Assistant Store Manager, 08/2019 to 01/2020
Movado Group Inc.Charlotte, NC,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas every Hr to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 100% in 1year.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Supervised and evaluated staff of 25 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Quality Liaison, 06/2017 to 08/2019
AdientNorthwood, OH,
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
  • Conducted Onsite tests to evaluate comprehensive quality of Finished products, noting results in Excel and marking or removing defective items.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Used Several tools to inspect quality of products, taking note of functionality, appearance and other specifications.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Communicated with production team members about quality issues.
  • Introduced Picture notations to quality inspection team to speed up processes and increase productivity.
  • Studied blueprints and design specs to uphold best-in-class knowledge of All products.
  • Completed precise measurements using special tools.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Conducted investigations into questionable test results.
  • Created testing protocols to be used across all product lines.
  • Conducted analyses of both in-process and completed materials, components and products.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Reported problems and any concerns to management.
  • Conducted data review and followed standard practices to find solutions.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Inspected Shipped and in process materials and compared against standards to meet regulatory requirements.
  • Identified and resolved variances to bring products in line with requirements.
  • Maintained over 25 various instrumentation devices.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Machine Operator, 07/2007 to 06/2017
Carlisle Syntec, Inc.Seattle, WA,
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
  • Manually set up machinery and equipment, including lathes and grinders.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Fabricated new and repaired defective components, using lathes and 3D printers.
  • Read and interpreted blueprints and schematics for production runs.
  • Complied with company and OSHA safety rules and regulations.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Established parameters for each job to attain high scores on production test.
  • Set up and operated various machine tools and jigs to produce precision parts.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Kept detailed production records and identified hold-ups.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Operated machining equipment safely and efficiently with team of operators.
  • Used CNC and manual equipment to perform rough and finishing machining, working with tin, sheet iron and sheet copper.
  • Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
Master Of Healthcare Administration: Health Administration, Expected in 12/2020 to Ultimate Medical Academy - Clearwater - Clearwater, FL
Associate Of Business Administration: Business Administration And Management, Expected in 06/2017 to Brown Mackey - Greenville, SC,

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater
  • Brown Mackey

Job Titles Held:

  • Customer Service Representative
  • Assistant Store Manager
  • Quality Liaison
  • Machine Operator


  • Master Of Healthcare Administration
  • Associate Of Business Administration

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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