Highly ambitious, resourceful, and detail oriented professional with excellent customer service and technical skills Possesses excellent organizational and time management skills with ability to work under pressure Quick learner who works well independently or as a member of a team.
Reports generation and analysis
Training and development
08/2013 to 06/2016
Customer Service RepresentativeSLEEPY'S L.L.C － Hicksville, NY
Answered 50+ inbound calls and emails per day regarding customer deliveries, delivery time frames, and all other inquiries.
Managed truck deliveries for multiple warehouses nationwide.
Planned drivers itinerary to ensure timely pick-up and delivery of loads, while following safety and government regulations.
Handled all inbound and outbound calls for delivery, warranty, promotions, and billing inquires.
01/2012 to 02/2013
Customer Service RepresentativeLEGACY AUTO-MART － Lynbrook, NY
Estimated and quoted prices, credit and contract terms, warranties, and delivery dates.
Informed customers about sales and promotions in a friendly and engaging manner.
Consistently met and exceeded department expectations for productivity.
Received and processed cash and credit payments for in-store purchases.
12/2004 to 12/2011
Terminal Support Technician / Customer Service RepresentativeELECTRONIC PROCESSING SERVICES － Mineola, NY
Handled daily activities for credit card processing ISO representing HSBC Bank.
Programed, troubleshot, and provided support for credit card terminals via telephone and onsite.
Assisted clients with processing all aspects of a transaction upon request.
Invoiced hardware, submitted daily/monthly statements via email, fax and mail.
07/2001 to 10/2004
PC Technician3RD ALTERNATIVE － Oyster Bay, NY
Performed on-site support trouble-shooting network clients and servers by conducting diagnostic testing of peripherals and applications for the public libraries.
Developed and implemented strategies for managing security priviledges and authentication for user populations.
Trained and managed all interns and new associates.
Education and Training
Associates DegreeKATHERINE GIBBS COLLEGE － Melville, NY